Quality Assurance Specialist, The Haven

Wayfinder Family Services ensures that children, youth, and adults facing challenges always have a place to turn.

Wayfinder is committed to advancing IDEA (Inclusion, Diversity, Equity, and Accessibility).

In exchange for your talent, Wayfinder offers an excellent benefits package, which includes the following :

• This role is eligible for Public Service Loan Forgiveness (PSLF)
• Competitive salary - Sign-on bonus for eligible roles
• Flexible schedules depending on the position (some offering hybrid)
• Medical insurance with a $30 premium per paycheck coverage plan (employee-only)
• Dental insurance 100% employer paid for HMO coverage plan (employee-only)
• 401(k) retirement plan with an employer match up to 4%
• 11 paid holidays per year and a generous paid time off policy
• Five paid winter holidays (between Christmas Eve & New Year's Day)
• Education Reimbursement Program
• Robust training opportunities : Shared Core Practice Model, Trauma-Informed Care, Evidence-based Practices
• Clinical Supervision for licensure

Compensation :

In accordance with California law, the expected salary range for this position is posted with this position. The actual compensation will be determined based on experience and other factors permitted by law.

Role Summary :

The primary purpose of this position is to oversee systems of quality assurance and provide feedback to service delivery staff on areas of needed correction / improvement.

This position will work collaboratively with supervisors and management staff to ensure the accuracy of client documentation and records.

Major Duties and Responsibilities :

• Responsible for the review of any and all documentation submitted to the mental health client record, including (but not limited to), intake documents, assessments, Client Treatment Plans (CTPs) and Problem Lists, progress notes, change of diagnoses, outcome measures, medication support / psychiatric documents, and correspondence.
• Conduct reconciliation, document-specific reviews, and full chart reviews, and provide feedback on needed corrections, trends, areas of needed training, and missing information to Director of Quality Assurance.
• Work collaboratively with any and all service delivery staff, Clinical Program Managers, Director of Quality Assurance, Director of Mental Health Services, and all inter and intra-agency personnel to ensure the exchange of needed information relevant to contractual compliance is completed.
• Participate in, collect, and prepare data for, and presents information to the agency’s Performance Quality Improvement (PQI) process and meetings.

Assists with the development of program objectives for the PQI Plan and provides the information necessary as to the progress towards stated objectives within PQI meetings.

If necessary, strategizes and assists with implementing PQI action and participate in all regularly scheduled department and agency staff meetings and trainings.

• Attend and participate in county provider and / or Quality Assurance meetings, and report information back to the Assistant Director and Director of Mental Health Services.
• Able to establish and maintain appropriate rapport, boundaries, and systems of support with any and all inter and intra-agency staff, supervisors, representatives and administrators.
• Demonstrate an ability / fitness / competency to work professionally and independently with limited supervision, as well as an ability to exercise professional discretion and independent judgment based on training, education, experience and personal creativity.
• Demonstrate professional and effective communication abilities, including the completion of written reports, letters, trackers, plans and emails, and initiating verbal communications with service delivery staff, supervisors, administrators, and any and all inter and intra-agency personnel.
• Work collaboratively with any and all inter and intra-agency personnel in a manner that is culturally competent and adhere to the philosophy, mission and vision of Wayfinder.

Understand and uphold best practices and trauma-informed services in an effort to meet the needs of abused, neglected and struggling children / families, and inspire the qualities necessary for children and families to succeed.

• Responsible for maintaining any relevant licensure / registration, education requirements for CEUs, and current knowledge of client services, documentation requirements, best practices, coordination of care, risk assessment and planning, and intervention strategies via continued education, workshops, seminars and / or specialized trainings so as to remain current and proficient in factors / interventions relevant to the client and family population.
7 days ago