Vice President of Operations, Fellowship Square Surprise

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Overview :

We are seeking a Vice President of Operations, Fellowship Square Surprise who will have full operational and financial responsibility of our premier Retirement / Senior Living Community, managing, maintaining occupancy, resident experience, customer service, hospitality, and culture.

This executive position is responsible for all the Surprise campuses departments and all aspects of all the Surprise campuses operations.

This individual will work closely with company executives and management to implement the Mission, Vision, Values, and Strategic Initiatives of Christian Care / Fellowship Square to ensure that our employees have a clear understanding of the organization’s values and goals.

This position will implement a high-tech, high-touch, customized consumer experience program that focuses on health, well-being, and engagement to enable our Residents to thrive and live with purpose.

This individual is part of the company's senior leadership team.

Responsibilities :

• Full financial responsibility and stewardship for the campus, including growth and enhancement of occupancy, resident experience, customer service, hospitality, and Christian Care / Fellowship Square culture.
• In line with the Consolidated Strategy List (Strategic Plan), develop quantifiable tactical initiatives with measurable results.
• Develop multi-year strategic investment in capital projects and improvements that considers current asset-valuation, ROI, and sustainability.
• Develop comprehensive facility maintenance and improvement plans for strategic investment in sustainability and efficiency.
• Develop effective staffing models needed and identify changes.
• Lead departments and operations of the respective campus.
• Budget for multiple projects, including monitoring and controlling costs.
• Work closely with Corporate HR to implement and refine company initiatives to enhance employee engagement and assure consistent application of policies and procedures.
• Track unforeseen issues and troubleshooting.
• Represent the Mission, Vision, and Values of Christian Care / Fellowship Square for external and internal events.
• Monitor the competitive landscape and attend industry events to stay abreast of new initiatives and ways to assess to capitalize on best practices and innovative trends.
• Identify high-potential leaders for training and development for future management roles.
• This job description is not all-inclusive of all duties. Other duties may be assigned.

Supervisory Responsibility :

• Provide training and development of supervisory interpersonal skill sets that motivate and engage all employees.
• Working with CHRO, identify select staff candidates for intensive leadership training.

Qualifications :

• Bachelor’s or Master’s degree, or equivalent experience in managing operations in the Senior Living or hospitality industries.
• Excellent interpersonal and public speaking skills.
• 10 to 15 years of managerial experience in Senior Living, with an emphasis on Independent Living or similar experience in hospitality.
• Proven strategic planning and budgeting experience.
• Demonstrated experience setting, monitoring, measuring, and meeting quarterly and annual goals.
• Experience building and scaling teams and systems.
• Excellent interpersonal and communication skills required. Interpersonal skills and a high degree of honesty / integrity are essential for this job function.
• The ability to analyze data and to adjust based on experience is a requirement.
• Mastery of problem-solving skills.
• An entrepreneurial spirit.

Preferred Skills :

• Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
• Very strong interpersonal skills and the ability to build relationships with staff.
• Highly resourceful team player, with the ability to also be extremely effective.
• Demonstrated proactive approaches to problem-solving with strong decision-making capability.
• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer experience and response.
• Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment.
• Forward-looking innovative thinker, who actively seeks opportunities and proposes solutions.

Professional Expectations :

• Willingness to adapt to the changing demands of this position.
• Be helpful and polite to residents and staff, understanding their needs and respecting their privacy, personal property, and confidentiality.
• Enhance the engagement experience of all staff members, family, and visitors.

About Us :

Fellowship Square, Christian Care is a non-profit Christian Care Community that has been offering affordable senior housing for over 40 years while enhancing the quality of life and independence of our residents.

As a company, we take great pride in delivering an exceptional living experience to our residents and fostering a warm, family-like environment for our team.

Fellowship Square Christian Care is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.

All qualified applicants will be considered without regard to race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.

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