Account Manager IV, Commercial - Strategic and Labor and Trust

Description : Job Summary :

• In addition to the responsibilities listed above, this position is also responsible for developing and implementing complex competitive sales and retention strategies for KPs largest accounts including multi-year benefits strategies;
• partnering with customer organizations, key union influencers and / or decision makers, consultants, and other influencers to develop and implement reposition and growth strategies;
• executing the renewal sales negotiation to achieve the goals of the renewal or sale and align with the customers strategy;
• collaborating with internal partners on the execution of customized account strategies to meet customer needs and provide exemplary service in a highly complex customer environment;
• executing strategy and expansions into other KP regions, ancillary products, and new populations of eligibles, collaborating with other internal partners as appropriate;
• demonstrating leadership within a cross-functional team (e.g., Client Service Management, physician ambassadors, underwriting, marketing, territory managers, labor liaisons, actuarial, community affairs, government relations) to ensure optimal resource use as account strategies are executed;
• maintaining awareness of market intelligence, key trends, and customer insights that may influence broader organizational decisions;

and demonstrating sensitivity while navigating internal or external issues that may impact KP labor management partnership.

Essential Responsibilities :

• Promotes learning in others by proactively providing and / or developing information, resources, advice, and expertise with coworkers and members;
• builds relationships with cross-functional / external stakeholders and customers. Listens to, seeks, and addresses performance feedback;
• proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses;
• leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities;

adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes.

Facilitates team collaboration to support a business outcome.

• Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions;
• encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and / or externally to achieve effective business decisions;

provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results.

Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines.

Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.

• Ensures a positive customer experience within market turnaround expectations by : building and maintaining strategic relationships with customers, consultants, brokers, and / or channels while acting as the KP representative to facilitate contract, benefit / service, and renewal activities;
• demonstrating advanced product knowledge when educating customers, consultants, brokers, and / or channel partners, resolving complex questions or concerns;
• demonstrating an advanced understanding of prospect or customer business to ensure that Request for Renewal (RFR) response and engagement strategies are in alignment with customer goals;

partnering with engagement team / specialist to monitor engagement programs (e.g., member wellness) independently; and providing accurate information including advanced recommendations for new products, benefits / services offerings, and pricing models to address customer, consultant, broker, and / or channel needs independently.

• Demonstrates commitment to KP sales and retention goals by : implementing moderately complex strategies to meet or exceed targets for retention and growth for accounts in the Book of Business;
• documenting progress on Key Performance Indicators (KPIs) and maintaining updated Customer Relationship Management (CRM) platform independently;

and facilitating the sustained growth and competitive position of KP in the market.

• Contributes to the execution of sales and renewals by : collaborating across teams to complete the RFR process for moderately complex accounts, following established timelines and best practices;
• facilitating moderately complex sales and renewals including administration, negotiations, and presentations and rate product and benefit / service validation;
• coordinating tasks across teams to ensure that contracts, pricing, and membership accounting implement the negotiated terms for sales and renewals;

and creating and capitalizing on cross-sell and upsell opportunities to increase growth and retention.

Minimum Qualifications :

• Minimum one (1) year of experience in a leadership role with or without direct reports.
• Bachelors degree in Marketing, Finance, Business Administration, or related field AND minimum four (4) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field OR minimum seven (7) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field.

Additional Requirements :

• Knowledge, Skills, and Abilities (KSAs) : Negotiation; Customer Data; Benefits / Services; Benefits / Services Presentations;
• Market Research; Sales Opportunity Orchestration; Sales / Partnership Strategy and Techniques; Customer Experience; Goal Setting;

Member Service; Underwriting; Change Management; Brand Strategy; Persuasion

Preferred Qualifications :

• Three (3) years of experience in group health care benefits sales, account management, and / or implementation, or a directly related field.
• Health Insurance License in state(s) where applicable.
30+ days ago