Service Manager

Job Description

Job Description

I-State Truck Center is looking for our next dynamic leader at our Inver Grove Heights, Minnesota location. We are seeking a Service Manager to run our Heavy-Duty Truck Service Shop.

If you are looking for an amazing career with a growing company and have the leadership skills we are looking for then apply here!

The Service Manager is a key member of our truck management team and fulfills a critical role in our operations. This position is responsible for overall accountability for managing a Service department, developing our service business, ensuring satisfied customers, and promoting our products and truck services.

Interstate Companies, Inc. is a dynamic organization that provides rewarding careers for more than 1,500 employees in its corporate office and five operating units Interstate Assembly Systems, Interstate Bearing Systems, Interstate Energy Systems, Interstate Power Systems, and I-State Truck Center.

Interstate is also a leader in Heavy Diesel Construction Equipment, Off Highway Equipment and Agriculture Equipment.

At Interstate we take personal pride in our work and our customer relationships that is why we carry out Pride in Service in every interaction, every single day!

Service Manager Job Duties

• Take all necessary steps to assure customer satisfaction
• Recruit, hire, lead, motivate and maintain the highest quality staff
• Take an active role in company sales
• Monitor Service Department performance with key metrics, including revenue, profitability, and efficiency
• Assure compliance with safety goals
• Accurately quote services
• Manage truck work order system and service invoicing
• Communicate policies, procedures, and branch goals to employees
• Uphold our promise to our customers

Service Manager Skills :

• Excellent interpersonal, leadership, and communication skills
• Knowledgeable in Fixed Operations procedures
• Good understanding of mechanical components and associated repair
• Clear understanding of customer service, sales, and marketing
• Knowledge of profit and loss statements and how to use them to manage a business unit
• A self-starter who can observe the strengths present in a location and use those strengths to develop a positive business plan
• Experience with 5S Lean principles
• Previous experience as a service manager in the trucking industry

Service Manager Requirements

• Excellent communication skills
• Ability to manage employees and processes
• Truck shop service management a plus
• High School Diploma or G.E.D.
• Must be physically able to lift and work with no restrictions

Employee Benefits

• Competitive Wages Be paid your worth!
• Uniforms - fully supplied by Interstate including cleaning!
• Tool program - available
• Tuition assistance - for educational and ongoing career growth
• Health, dental and vision coverage - begins on the first day of the following month
• Paid Time Off - (PTO) starts accruing day one of your full-time employment
• Holidays - 6 Holidays and 2 Floating Holidays per year
• 401(K) - with company matching
• Long Term Disability - Supplied
• Short Term Disability - Supplied
• Life Insurance - Supplied
• Healthiest You - Virtual Health Care paid by Interstate
• PPE Reimbursement - Safety Glasses and Safety Boot Reimbursement
• Pet Insurance We care about our furry friends!
• Employee Discounts - available on products and services
• Paid Employee Assistance Program - Free 24 / 7 Access to a guidance consultant regarding life challenges you or family member may face
• Paid Health and Well-being screening - for employees and their spouse

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

Interstate Companies is an Equal Opportunity Employer, and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration.

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