Customer Service Supervisor
Position Summary
Supervises the work of Customer Service staff. Monitors all aspects of assignment process through estimate upload. Resolves escalated non-compliance issues with contractors.
Ensures high levels of customer service in the department.
Responsibilities
- Supervises personnel, to include partnering with Manager to provide feedback for team member performance appraisals, assist with resolution of personnel issues, interviewing and the selection process.
- Maintains time and attendance compliance by updating various electronic mediums.
- Provides training, coaching and guidance to team members.
- Supervises all aspects of assignment process.
- Supervises and monitors staff to ensure high levels of customer service.
- Monitors and analyzes report data to ensure accuracy.
- Provides training assistance to internal and external customers.
- Provides updates to management regarding contractor issues that effect program participation.
- Partners with manager to create, document and implement procedures for department.
- Performs duties of subordinates when needed.
- Upholds and projects the public image of the Company.
- Upholds the Crawford Code of Business Conduct and Ethics at all times.
- Participates in special projects or performs duties in other areas as requested.
- Upholds and projects the public image of the Company.
Requirements
- Bachelor degree preferred in a business related discipline or equivalent related experience.
- A minimum of two years of experience in a customer service management role
- Highly proficient and advanced computer skills.
- Excellent attention to detail and organizational skills
- Good time management abilities.
- Strong analytical and problem solving ability.
- Excellent written, verbal and oral communication skills.
- Good interpersonal skills.
- Ability to effectively manage and supervise employees.
When you accept a job with Crawford, you become a part of the One Crawford family.
- Our total compensation plans provide each of our employees with far more than just a great salary
- Pay and incentive plans that recognize performance excellence
- Benefit programs that empower financial, physical, and mental wellness
- Training programs that promote continuous learning and career progression while enhancing job performance
- that give back to the communities in which we live and work
- A culture of respect, collaboration, entrepreneurial spirit and inclusion
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