Community Service Specialist (Community Service Specialist I), Palm Desert Campus

Job Summary

Under the general supervision of the Director of Parking & Transportation the Community Service Specialist receives day-to-day lead work direction from a Lead Community Service Specialist II.

The incumbent is often the first presence a visitor will encounter when coming to the Palm Desert campus and they play a critical role in supporting the mission of University Police Department and the University by conducting campus patrols, providing directional information, enforcing parking rules and regulations among other duties.

Duties and responsibilities

Campus Safety and Customer Services :

• Serve as a campus ambassador, will give directions to campus destinations; provide general information as a representative of the University Police and Parking and Transportation services department.
• Provide security services, such as, patrolling of campus grounds on foot, bicycle, or golf cart to protect the campus community and visitors from hazards (i.

e. theft, fire vandalism) providing reports when necessary.

• Responsible for opening, closing and securing campus facilities. This would include activating / deactivating and testing alarm systems.
• Adhere to the University Police department’s lost and found and property management process. This would include, but limited to completing reports, managing property and evidence, and maintaining records.
• Provide safety escorts by foot, bicycle or golf cart.
• Provide motorist assistance services such as battery jumps and vehicle unlocks to anyone that is parked on campus grounds.
• Direct vehicle and pedestrian traffic during peak hours as needed. Utilize traffic control devices such as cones, barricades, and signs to facilitate the ingress and egress of vehicles during peak hours, campus events, and emergencies.

Incumbent will collect and store all equipment after events conclude.

In collaboration with the ITS staff the incumbent will perform quarterly testing of the campus blue emergency phones.

Parking Enforcement :

• Provide Parking and Transportation support services to the Palm Desert Campus (PDC). Responsibilities include enforcement of parking rules and regulations, patrolling of parking lots and issuing citations for parking violations as appropriate while using an electronic handheld devices.
• Assist in collecting cash from the dispenser machines for deposit with the Cashier’s office.

Administration and Training

• Incumbent will infrequently, assist in general office or other administrative duties, which may include but are not limited to filing documents, writing incident reports or answering phones.
• Other classification related duties as assigned.

Minimum Qualifications :

High school diploma or equivalent and three to six months related experience would normally achieve these entry qualifications.

Required Qualifications :

• Working knowledge of applicable procedures and regulations related to campus security, public safety, and parking.
• Working knowledge of alarm and radio systems.
• Ability to detect and respond appropriately to potential hazardous or crime situations.
• Ability to observe and recall details and incidents.
• Ability to act and resolve parking and traffic problems.
• Ability to write standard incident reports in a clear and concise manner.
• Ability to interact effectively with a wide range of individuals including the campus community, general public and law enforcement personnel.
• Ability to handle sensitive situations with tact and confidentiality.

Preferred Qualifications :

• Knowledge of and the ability to learn how to use the applicable public safety related equipment and systems are essential
• Experience in the parking industry or security functions.

Compensation and Benefits :

Anticipation Salary Range : $3,505 - $3,680.25 per month

Classification Salary Range : $3,505 - 5,057 per month

The salary offered will take into account internal equity and experience among other factors.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year.

Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found .

Position Information :

Full-time Non-Exempt Temporary

Academic year schedule : Monday - Friday 6 : 30am-2 : 30pm OR 2 : 30-10 : 30PM. Weekends and evenings may be required.