SMASHBURGER
Shift Leader
Our first Smashburger restaurant opened in 2007 with one single
notion in mind; to serve a better burger ! Better burgers takes
better service, support and teamwork. That's why we
treat our team members fairly in a diverse and safe environment. With
an average of 10 restaurants opening each year, we invest in building internal
opportunities for our teams’ learning and growth. We just build better . Better
Burgers. Better Teams. Better Experiences.
Better Benefits : Build a better experience work &
lifestyle!
- Tip share-earn up to $2 / hr. extra in tips
- Get Paid $ to Refer your Friends*
- RGMs, RMs, & SLs are entitled to one (1) free
meal each shift they work *
Flexible schedules in a
fun, family friendly, team environment
Medical, Dental and
Vision Options
Paid time off
vacation and sick
401K match (21 and
older)
Employee Assistance
Program
Fast track for career
opportunities and management experience
Free
uniform
Eligibility based off
of time in position and average hours worked
Referred Employees
Must Be in Good Standing & Referee must be employed with Smashburger at
time of payout. Bonus is paid in two distributions
Shift Leader Responsibilities
Reporting to the
Restaurant General Manager, our Shift Leaders are the champions of better
burgers! In this role you will :
Manage the
performance of both FOH & BOH employees
Promote a fun and
positive work environment
Manage the
effectiveness of people focused processes and systems
Provide initial
and ongoing training to all employees within the unit utilizing SmashConnect,
LMS, and 4 step method of training
Reward and
recognizes employee performance that exceeds company standards
Manage with
integrity the daily completion of operational check lists to include
Line checks and
uniform standards
Opening / closing
check lists
Safe and deposit
logs
Manage the guest
experience metrics (NPS and OSAT)
Manage FSC
operational standards daily
Ensure all food
safety standards are followed & in compliance with local health depts.
Exemplify guest
service on each shift of the day and communicates SIZZLE service standards to
the employees
Manage the
successful onboarding and training for all new employees
Follow COGS
management procedures for food ordering and inventory
Follow company
cash policies to ensure minimal losses through theft or shortages
Manage daily
labor
Shift Leader Requirements
Previous Shift
Leader Experience
90-day completion
of train the trainer course
Flexible to work
nights, weekends, and holidays
Follow
Smashburger uniform standards
Ability
to follow all guidelines and procedures set forth by Smashburger, local, state,
and federal employment regulations
Must successfully
complete Smashburger training program
Possess strong
communication skills, both written and verbal, to effectively communicate with restaurant
management, front line employees and corporate support teams
People management
skills to effectively select, assess, coach / counsel, develop, motivate, and
lead restaurant teams
Excellent
attention to detail
Proven time
management, consistency, and organizational skills
Highly motivated,
self-directed, and results driven
Physical ability
to stand for extended periods of time and to move and lift boxes of food /
supplies up to 50 lbs.
Ability to work
in high temperatures
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