Senior Product Manager, Customer Engagement

About the role :

The Senior Product Manager, Customer Engagement will support the Coronary Therapies franchise, owning the development and execution of the strategic and tactical customer engagement plan, and related high-level initiatives designed to enable VOC to inform business strategy and decision making.

This role will actively engage & partner with targeted HCPs in meaningful ways to support and drive the Coronary Therapies business objectives.

This individual exhibits premier customer engagement skills and impacts the broader organization by using their expertise, influence, alignment, and execution excellence to work cross-functionally to define and deliver a meaningful KOL and customer engagement strategy and event cadence.

Your responsibilities will include :

• Develop and own comprehensive customer engagement strategy & tactical plan to support the CT franchise by aligning cross-functional teams, such as Marketing, Medical Affairs and R&D, among others, that activates a cadence of engagements between targeted healthcare providers, key opinion leaders and our differentiated technology to instill the business with meaningful voice of customer input and HCP partnerships.
• Use relationship management and project management capabilities to drive a complex, high impact plan to successful completion.
• Advise and communicate regularly with key stakeholders both internal and external to the organization, including senior & executive company leadership and key customers.

This encompasses individual and team interactions, conferences, and advisory boards, in order to inform the business of key activities, learnings and VOC, as well as influence initiatives and secure buy-in and resources for customer engagement strategy and associated projects.

• Foster collaborative relationships with customers that increase organizational understanding and presence.
• Serve as a functional expert to external and internal customers and the broader organization : the go-to person for guidance, insight, and questions.
• Maintain a frequent and robust dialog with colleagues across the organization to foster knowledge transfer and shared learning.
• Facilitate annual needs assessments and appropriate documentation for compliance process & requirements

Required qualifications :

• Bachelor’s degree
• Minimum of 5 years of experience in medical device industry
• Experience developing and maintaining relationships with interventional cardiologists
• Excellent organizational and project management skills
• Strategic thinking with appetite for innovation and continuous learning
• High level of business acumen, strategy creation, and executional excellence
• Ability to travel up to 25%

Preferred qualifications :

• Background in PCI procedures
• Excellent collaboration & communication skills with senior leadership, team members and cross functional teams & leadership
• 5+ years of marketing experience within the medical device industry

Requisition ID : 588293

Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va. Code 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and / or health care centers, require acceptable proof of COVID-19 vaccination status.

Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.

Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.

As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.