MANAGER SERVICE DELIVERY I - BROOMFIELD, CO, LOS ANGELE, CA, LITTLETON, CO, DUBLIN, OH

Manager Service Delivery i - Broomfield, CO, Los Angele, CA, Littleton, CO, Dublin, OH

Location : BROOMFIELD, CO, US, 80021 DUBLIN, OH, US, 43016 DUBLIN, OH, US, 43016 LITTLETON, CO, US, 80120 LOS ANGELES, CA, US, 90017 LOS ANGELES, CA, US, 90017 LOS ANGELES, CA, US, 90071 BROOMFIELD, CO, US, 80021 BROOMFIELD, CO, US, 80021 BROOMFIELD, CO, US, 80021 LOS ANGELES, CA, US, 90017 About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences.

Learn more about Lumens network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.

lumen.com, LinkedIn : / lumentechnologies, Twitter : @lumentechco, Facebook : / lumentechnologies, Instagram : @lumentechnologies and YouTube : / lumentechnologies.

The Role

The scope of this position is to lead a combined team of Customer Care Managers and National Order Managers in all Service Delivery aspects.

The Main Responsibilities

Main Responsibilities :

• Manage, lead, and support activities of the combined Customer Care Manager
• Hire and manage performance of assigned departmental employees
• Ensure the assigned employees are trained on current products and processes
• Employee development, formalized and scheduled training programs for assigned employees
• Develop, implement, and monitor departmental goals and KPIs
• Special projects as assigned
• Data analysis and performance reporting creation and delivery
• Create executive relationships with large wholesale customer operation teams

What We Look For in a Candidate

Preferred Qualifications :

• Proven ability in managing large teams
• 5 years of experience with Lumen products, processes and support functions with experience working with Billing, Repair Centers and Ordering & Provisioning Operations organizations
• Data and statistical analysis
• Proficient in MS Excel, Powerpoint, Word, Visio
• Process gap identification and improvement

What to Expect Next

Requisition # : 248460

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and / or drug screen), depending on the requirements for the position.

Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses).

We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE : Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min $71460 Salary Max $159120

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location.

Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive.

To learn more about our bonus structure, you can view additional information here. Were able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

You can learn more by visiting https : / / lumenbenefits.com.

Note : For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.