Assistant General Manager

DoubleTree by the Galleria is looking for an experienced individual to oversee and support hotel operations. If you have either full-service hotel Director of Operations experience or previous experience as a General Manager in a limited-service hotel with Food & Beverage outlets, apply today!

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.

Required Skills and Abilities :

• At least three (3) years experience as a hotel Director of Food and Beverage, Assistant General Manager or General Manager in full-service hotel required.
• Previous rooms division management experience in full-service hotel.
• Excellent communication skills, both written and verbal.
• Strong interpersonal and problem-solving abilities to anticipate, identify, prevent and solve guest and employee related issues.
• Hilton / OnQ experience highly preferred.
• Flexible availability to work evenings, holidays and weekends.

Job Description :

• Support the General Manager in daily hotel operations and assist the operational and financial management of Food & Beverage and Rooms Division.
• Manage performance for operations department heads and formally hold accountable when performance expectations are not being consistently met.
• Ensure hotel is in compliance with all brand standards and perform periodic quality assurance audits.
• Oversee operations departments; Food & Beverage, Housekeeping and Front Office.
• Review financial statements and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Conduct operations meetings, ensure staffing levels and department operations support business needs.
• Solicit feedback for continuous improvement and implement career paths to develop managers, supervisors and line level staff.
• Assist with addressing and resolving employee relation issues.
• Support with resolving guest related complaints.
• Review and respond to guest survey feedback and assist operations managers with implementing action steps to increase guest survey scores and minimize reoccurring guest related issues.

Benefits :

• Medical, Dental and Vision Insurance
• Matching 401k
• Executive Committee Bonus Program
• Employee Assistance Program
• Free Life Insurance
• Holiday pay
• Free Short-Term and Long-Term Disability Insurance
• Paid Time Off
• Hotel Discount Program
• Free Lunch

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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