Customer Service Guide

A company is looking for a Customer Service Guide.

Key Responsibilities

Serve as the first point of contact for members and providers, managing 30-40 calls per day and other communication channels

Educate customers on their healthcare plans and digital tools while ensuring accurate and timely handling of inquiries

Document all interactions thoroughly and maintain high professionalism while safeguarding privacy according to HIPAA standards

Required Qualifications

At least 2 years of experience in a healthcare contact center

3+ years of overall customer service experience

Associate or Bachelor's degree or recent work toward a degree is preferred

Prior experience with multiple customer service channels such as calls, chat, text, and email

Tech-savvy with the ability to quickly learn and adapt to multiple systems