ECM - Lead Care Manager

Job Description

Job Description

Description : Who We Are :

Bayview Hunters Point Foundation has been at the heart of social justice for over 50 years, providing support services for predominantly low-income people of color in the Bayview and throughout San Francisco.

Our mission is to build a community that is empowered, clean, safe, and healthy. We are focused on multidisciplinary, community-informed support for our clients, addressing the root causes of unemployment and homelessness, and advocating for the basic human rights of food, health, economic and housing security.

Today, BVHPF’s nearly 200 employees serve over 5,000 disadvantaged clients each year. Our programs include :

• Mental health counseling for youth and adults
• School-based mental health services
• Substance abuse counseling and methadone treatment
• Family transitional and supportive housing
• Rapid rehousing and flex pool housing programs
• Case management services at several homeless and housing programs
• Bayview SAFE Navigation Center

These programs are funded through nearly 20 contracts with the City & County of San Francisco, and are monitored and regulated by several authorities, including CCSF and the State and Federal government.?

Position Overview :

The Lead Care Manager (LCM) is responsible for providing comprehensive case management to all populations of focus enrolled in the Enhanced Care Management (ECM) program at Bayview Hunters Point Foundation. The LCM facilitates access to and understanding of services and programs, helping members navigate the health and social services system to improve overall health and well-being. The ideal candidate is an energetic self-starter who works collaboratively within a multidisciplinary team and engages effectively with external partners and service providers.

Requirements :

Preferred Qualifications :

Education : Bachelor’s degree in Nursing, Social Work, Public Health, or a related field required. (Master’s degree preferred.)

Experience : Minimum 3-5 years of case management experience. Experience in enhanced care management, healthcare, or social services is preferred.

Licensure / Certification : Licensure as a Registered Nurse (RN), Licensed Clinical Social Worker (LCSW), or other relevant licensure preferred. Case management certifications (CCM, ACM) are desirable.

Leadership Skills : Strong leadership, communication, and problem-solving skills, with the ability to manage and mentor a team effectively.

Knowledge : In-depth understanding of care coordination, chronic disease management, behavioral health, social determinants of health, and community resources.

Technical Skills : Proficiency in case management software, electronic health records (EHR), and data reporting tools.

Preferred Qualifications : Experience working with high-need populations, including those with chronic illnesses, mental health conditions, homelessness, and substance use disorders.

Physical & Additional Requirements :

Regular and reliable job attendance.

Effective verbal and written communication skills.

Proficiency in computer skills, including knowledge of Microsoft Office, Avatar, internet browsers, etc.

Exhibit respect and understanding of others to maintain professional relationships.

Independent judgement in evaluation options to make sound decisions.

Ability to work effectively in an open office environment surrounded by moderate noise and distractions.

Frequently required to sit; occasionally walk and stand; travel from the building to other sites.

Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.

The employee must be able to meet deadlines with time constraints.

May be asked to occasionally work irregular or extended hours while performing job duties.

Valid California’s Driver’s License (if duties require).

Able to meet required state, federal, local and BVHP standards.

Live Scan fingerprinting and TB clearance as well as any other medical vaccinations may be required.

At least two COVID-19 vaccinations (preferred).

As part of our commitment to maintaining a secure environment, all candidates selected for this position will be subject to a comprehensive background check clearance. This clearance is a standard part of our employment process and is conducted in accordance with applicable laws and regulations.

Work Location :

Onsite and Field-Based in San Francisco, CA 94124