Field Service Technician
Minneapolis, MN
Permanent hire
Job Description
- Provide accurate and timely phone support.
- Setup, install, repair and perform preventive maintenance on Company equipment at customer sites within assigned region.
- Maintain customer and unit history on CRM database.
- Document contact with customers on CRM.
- Perform other duties as assigned.
- Perform at a high level on the Company objectives program.
- Adhere to company policies and procedures as stated in the quality system documentation manual, the safety manual and the employee handbook.
Authority to decide
Authority to grant discount, signature authority, authority according to policies, etc.)
- Determines labor and spare parts required on-site repairs.
- Makes recommendations for parts replacement as a preventative measure.
- Prioritizes open cases and machine repairs accordingly.
- Signs evaluation and service reports.
Requirements Education
Bachelor's degree in electronics or related experience Work experience
Customer service experience preferred
Minimum of years experience with skills in training, installing and repairing various models of industrial micro-processor controlled equipment Expertise and methodology
Business knowledge, languages, MS-Office, etc.)
- MS-Office
- General personal computer knowledge
- Must be able to read and comprehend electrical schematics and drawing.
Other requirement criteria
Personal related competence as social competence, management competence, strategic competence, willingness to travel, etc.)
- Good oral and written communication skills
- Must have a strong mechanical aptitude.
- Demonstrate a high level of attention to detail when inspecting, troubleshooting and repairing units to ensure the work is accurate and complete.
- Valid driver's license with a good driving record.
- Ability to lift up to pounds.
- Prolonged standing, sitting, stooping, bending.
- Frequent travel.
- Good manual dexterity.
- Valid Passport.
Deliverables Targets
Provide optimal and timely technical support in-house and on-site.
Performance indicators
- Maintain open incidents to less than .
- Meet weekly target for closed incidents.
- Machine repair cycle time.
- Repair return rate.
- In person and web based assessments on equipment knowledge.
- Customer feedback / surveys.
- Quality and accuracy of data entry on CRM and other forms.
Espo Corporation
Willowbrook, IL
View all open jobs at :
Leaders in Technical Recruiting & Staffing since
We are an Equal Opportunity Employer and value the benefits of diversity in our work force . All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and expression, national origin, disability, protected Veteran status or any other attribute or protected characteristic by law.
If you need assistance applying please contact us at .
Field Service Technician (Material Handling Mechanic - Mobile in Minneapolis, MN)
Field Service Technician to join our service and repair team. The primary function of a Field Service Technician is to travel to customer locations and repair their material handling equipment, MEWPs and rail car movers. Provide the best possible customer service, including offering additional servi...
Field Service Technician
Work directly with customers and installers in the field, and provide various field service activities for Trystar’s offerings from planned maintenance, equipment upgrades, troubleshooting, and repair. Supporting the Customer Technical Assistance Center, you will be responsible for boots on th...
Field Service Technician-St. Paul, MN
The CNC Field Service Technician will have an extensive understanding of electrical, pneumatic, and hydraulic schematics to effectively detect and resolve issues with electrical and mechanical components. Morris Midwest provides CNC machine tools, tooling and accessories, and related engineering and...
Field Service Technician, Senior - Cleaner Industries
This is a field position with 70-75% travel. SICK is a leading global provider of intelligent sensors, systems, and services for factory, logistics, and process automation applications. This position has primary responsibility to support the various SICK Services and Products throughout North Americ...
Field Service Technician II - Minneapolis/St. Paul Minnesota
At Boston Scientific, the Field-based Service Technician II is responsible for maintaining electronic medical equipment offered by Boston Scientific. Territory for the Field Service Technician II is. Interested in hearing from a Field Service Technician at Boston Scientific? Check out our video feat...
Field Service Technician - Minnesota
PI FSE's are responsible for managing all aspects of field service support including the following: communications between customers and the service department, effective scheduling, detailed preparation of written reports and documentation, and maintenance of job assignments, while always keeping i...
Field Service Technician, Compressor Technique - Multiple Locations
Responsiblities of a Service Technician:. Provide a high level of customer service, responding to customer needs and working to satisfy customer expectations. Excellent customer service and communications skills (oral and written). ...
Field Service Technician II- MN
Travels from location to location to resolve issues as stated above but could also serve as an onsite technician for a particular customer providing both technical and administrative duties or as a hybrid technician who is both on site and roving. Provides installation assistance, training or troubl...
Field Service Technician
Want to Learn More? Watch A Day in the Life of a Crown Field Service Technician!. FIELD SERVICE TECHNICIAN / MECHANIAN. Company Vehicle for Field Service Technicians. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling eq...
Lead Field Service Technician - Fire Alarm, Sign-On Bonus Eligible
Minimum of 3 years of proven experience in a field service technician role focusing on fire alarm/detection systems (Hardware & Software). Honeywell Building Technologies (HBT) provides building services through a team of dedicated experts both on-site at a customer's building or via remote services...