Team Member

The essential functions of the Crew Person position are denoted below in the following key areas :

TOTAL GUEST SATISFACTION

Consistently provides a quality product and Guest service experience that delivers total Guest satisfaction.

Follows all Guest service guidelines and procedures; takes the appropriate action to ensure all Guest receive

SUPERSTAR Service.

Works assigned station(s) accurately and productively; cleans and stocks the station area(s); performs other cleaning

duties as assigned.

Ensures that all Guests receive hot, quality products; prepares, packages and delivers all products according to Menu

Standards.

Handles all food products according to company procedures; follows all company food safety, food handling and

sanitation requirements, to ensure the health and safety of Guests and employees.

TRAINING AND DEVELOPMENT

Strives to improve personal skills and performance level.

Follows the steps outlined in the CKE Crew Person Training Program to learn new skills, duties and responsibilities and

to improve personal performance level.

Communicates to immediate supervisor when additional training, guidance and practice is needed.

Understands how each job responsibility in the restaurant impacts the Guests, other employees and overall

operations.

Keeps immediate supervisor informed of anything which might affect the Guests, other employees and overall

restaurant operations.

Is performance oriented and driven; understands performance expectations and is aware of performance results.

JOB EXPECTATIONS

Consistently meets job expectations to positively impact the sales and profits of the restaurant.

Contributes to the restaurant’s success by accomplishing the expected work during each shift; consistently produces

quality work.

Supports the goals, decisions and directives of the Restaurant Management Team ; performs additional duties and

responsibilities as directed by management.

Follows all company guidelines for food and cash controls, follows all cost control guidelines to maintain and minimize

restaurant costs; properly uses all products, supplies, equipment and facilities.

POLICIES & STANDARDS

Follows and complies with all company policies standards, procedures and guidelines.

Follows all safety, security and emergency policies and procedures; maintains a safe and secure environment for

employees and Guests.

Holds self accountable for the methods and processes used to perform all tasks and responsibilities and to achieve

results.

CKE SHARED VALUES

Models and encourages CKE shared values.

Is completely focused on and driven by the Guest.

Is of high personal integrity and treats all employees with honesty, respect and dignity.

Contributes to an environment of trust to ensure honest, open and direct communication.

Is performance oriented and driven; understands performance expectations and is aware of performance results.

EDUCATION

Enrollment in high school; high school diploma or equivalent is preferable. Good verbal and written communication skills; is

capable of communicating effectively with restaurant management, Guests and co-workers; bi-lingual skills a plus.

EXPERIENCE

Must be a minimum of 15 years of age.

SKILLS & ABILITIES :

Demonstrates and / or possesses the following :

Ability to work with others (as a team).

Ability to comfortably interact with all Guests.

Ability to look at the restaurant operations (from a Guests viewpoint).

Ability to meet performance standards for assigned tasks and duties.

Ability to take initiative.

Problem solving skills.

PHYSICAL ABILITIES :

Stand for long periods of time.

Work around heat.

Work around others in close quarters.

Move throughout the restaurant and observe restaurant operations and employee work performance.

Able to lift 50 75 pounds comfortably.

Work with various cleaning products.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have

inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees

who have access to the compensation information of other employees or applicants as a part of their essential job functions

cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation

information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation,

proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s

legal duty to furnish information. 41 CFR 60-1.35(c)