Job Title : ServiceNow Lead Developer
Location : Wisconsin (100% Remote)- Need local
Duration : 8-12+ Months (Contract)
Interview : Video (2 Rounds)
Visa - USC & GC Only
Job Description :
We are seeking an experienced ServiceNow Lead Developer to design, develop, and implement ServiceNow solutions that drive process automation, IT service management (ITSM), and enterprise-wide workflows leveraging out-of-box functionality. This individual will serve as a technical leader, overseeing development best practices, mentoring developers, and ensuring scalable, secure, and compliant ServiceNow implementations.
Key Responsibilities :
- Lead the design, development, and configuration of ServiceNow modules (ITSM, ITOM, CMDB / Asset, or others as applicable).
- Translate business requirements into technical solutions using ServiceNow best practices.
- Develop and maintain ServiceNow workflows, business rules, UI policies, client scripts, and integrations.
- Provide technical leadership to a team of ServiceNow developers, ensuring high-quality code and adherence to governance standards.
- Collaborate with stakeholders to define technical roadmaps and recommend ServiceNow capabilities that align with business needs.
- Lead integration efforts between ServiceNow and third-party systems using APIs, MID servers, and integration tools.
- Ensure platform stability, performance, and security by following ServiceNow development standards and industry best practices.
- Manage code promotion across environments using update sets, application repositories, or DevOps pipelines.
- Mentor junior developers and provide technical guidance, code reviews, and training.
- Help develop, implement, and maintain testing procedures for developers.
- Stay updated on new ServiceNow releases, features, and industry trends.
Required Qualifications :
Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience).5+ years of hands-on ServiceNow development experience with multiple implementations.Proven experience as a lead developer or technical lead on ServiceNow projects.Strong knowledge of ServiceNow core modules : Incident, Problem, Change, CMDB, Knowledge, Service Catalog, Request Fulfillment, Discovery, etc.Experience with ITOM, integrations, automations, Service Graph, and CSDM.Proficiency in JavaScript, Glide API, REST / SOAP integrations, HTML / CSS, and AngularJS.Familiarity with ServiceNow Flow Designer, IntegrationHub, and Scoped Applications.Knowledge of ServiceNow best practices, security models, and performance optimization techniques.Preferred Certifications :Certified System Administrator (CSA)Certified Application Developer (CAD)ITSM, ITOM, or other product-specific certificationsStrong leadership, communication, and collaboration skills.NICE TO HAVE SKILLS :
Experience with Agile / Scrum delivery methodologiesFamiliarity with DevOps pipelines and automated testing in ServiceNow (ATF, Jenkins, Git)Knowledge of ITIL / ITSM processes and frameworksAbility to interact with senior leadership and business stakeholders to provide technical guidanceSkill Matrix :
Hands-on ServiceNow development experience with multiple implementations (5+ years)Proven experience as a lead developer or technical lead on ServiceNow projects (5+ years)Strong knowledge of ServiceNow core modules (Incident, Problem, Change, CMDB, Knowledge, Service Catalog, Request Fulfillment, Discovery, etc.) (5+ years)Proficiency in JavaScript, Glide API, REST / SOAP integrations, HTML / CSS, and AngularJS (5+ years)