Regional Installer

Job Description

Job Description

Job Title : Regional Installer

Department : Operations

Job Status : Full-time

FLSA Status : Exempt

Reports to : Field Services Supervisor

Job Type : Administrative

Amount of Travel Required : 15-20%

Work Schedule : Traditional & On call

Positions Supervised : None at this time

POSITION SUMMARY

The Regional Installer will manage / own the production, refurbishment, installation and removal of Mobile equipment withing their region.

Responsible for completing daily assigned activities in support of the production schedule. Responsible for maintaining all production records in accordance with established Pro-Vigil procedures.

Assists the production manager in verifying quality control activities and up-to-date work instructions for various production activities.

Responsible for providing support to Field Services when needed. Acts as a knowledge consultant contact point for technical operations materials and activities.

ESSENTIAL FUNCTIONS

Reasonable Accommodation Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.

Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Manually assemble any unit from refurbished parts - may sometimes include troubleshooting, battery testing, configurations, cleaning, and painting.
• Perform routine installation, maintenance (closing tickets), repair, and preventive maintenance on Pro-Vigil security systems.
• Perform quality inspections for functionality and visual appearance on all units assembled
• Pre-Test Units prior to installation.
• Remove units upon completion of a job.
• Travel to customer sites to provide on-site service and repairs while providing the Best in Class Customer Service for which Pro-Vigil is known.
• Provide exceptional customer service along with quality performance.
• Properly record all required information on data devices and / or work orders.
• Operate Company vehicles in a safe and responsible manner. Clean, maintain, stock, and secure assigned vehicle and equipment, in accordance with company policies.
• Perform on-call duties and responsibilities as required of all field service technicians.
• Establish and maintain positive and collaborative working relationships with internal and external customers.
• Update every ticket within SLA.
• Complete inventory counts weekly / monthly.
• Perform other duties as requested by the supervisor.
• Ability to work independently and multi-task.
• Flexibility and willingness to accept changing priorities as required.
• Exhibit a high level of initiative and work ethic.

POSITION QUALIFICATIONS

Competency Statement(s)

• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Accountability - Ability to accept responsibility and account for his / her actions.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Self-Confident - The trait of being comfortable in making decisions for oneself.
• Decision Making - Ability to make critical decisions while following company procedures.
• Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge / skill areas.
• Change Management - Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities.

SKILLS & ABILITIES

Education :

High School diploma or GED equivalent.

Experience :

• Minimum 3 years prior experience working in a comparable role in a similar industry is required.
• Experience with electrical troubleshooting tools and power equipment required.
• Experience installing CCTV equipment including fixed cameras, PTZ cameras, network and BNC cabling, and alarm equipment (Desired but not required).
• A sound troubleshooting thought process, high attention to detail, and a customer-focused mentality.
• A self-starter who is career minded and motivated to advance within the organization

Computer Skills :

• Ability to use Pro-Vigil computer and software such as Microsoft (Excel, Word, Outlook, etc.) and G-Suite, required.
• Knowledge of NetSuite, Salesforce, Zendesk, and camera viewing platforms preferred

Other Requirements :

• No travel restrictions.
• Able to pass a background check
• Able to pass an MVR, annually
• Successfully completed IPVM - Camera Course certification within first nine months of employment
• Enhanced communication skills
• Valid driver’s license with a safe driving record
• Professional appearance

PHYSICAL DEMANDS DEFINITION

N (Not Applicable)

Activity is not applicable to this position.

O (Occasionally)

Position requires this activity up to 33% of the time (0 - 2.5+ hrs / day)

F (Frequently)

Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs / day)

C (Constantly)

Position requires this activity more than 66% of the time (5.5+ hrs / day)

Stand

Walk

Manually Manipulate

Grasp

Reach Outward

Reach Above Shoulder

Speak

Climb

Crawl

Squat or Kneel

Bend

60-75 lbs

60-75 lbs

• This position requires travel, up to 15-20% of the time
• This position requires that physical labor be completed at times for jobs
• Operating scissor lifts, booms, or forklifts safely

WORK ENVIRONMENT

Work will be completed in the field and at your home / San Antonio Office.