Senior Content Designer, Seller Education - Walmart Fulfillment Services

Position Summary...

If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.

What you'll do...

Are you a user-focused content strategist passionate about driving impact by serving up the right information to the right people in the right place and at the right time?

As a Senior Content Designer of Seller Education for Walmart Fulfillment Services (WFS), you'll sit on the WFS Content Team and collaborate with cross-functional partners across Product, the seller content community, and more to craft seller-facing education content strategies for a portfolio of projects.

You'll use your storytelling talent to empower our sellers to grow their sales through clear, compelling content served up to them when they need it .

Working closely with your project stakeholders, you'll develop instructional content in a variety of formats that clearly explains processes and key information about our programs and services to sellers.

This content will drive WFS sellers to take action when necessary and guide them to effectively and accurately operate their day-to-day business.

Ultimately, you'll transform complex information into best-in-class content, keeping our sellers' needs top of mind.

You'll sweep us off our feet if...

• You have at least 3-5 years of experience in content design, instructional design, learning and development, or a related content-focused role.
• You obsess over your users and understand innately what 'less is more' means to the user.
• You have great storytelling skills and can use them to think about how content plays a role in the end-to-end educational experience.
• You have a keen eye for consistency and attention to detail, upholding content standards and guidelines with conviction and calling out gaps when you see them.
• When requirements change or business needs pivot, you're not afraid to tear the content strategy down and rebuild it. You're comfortable using both qualitative and quantitative data to make informed decisions.
• You're passionate about finding (and using!) the right content format (written, visual, audio, or other) to educate your users most effectively.
• You love curating learning content for users that meets them where they're at in their journey.
• You're effective at working cross-functionally within a complex ecosystem of stakeholders and thought partners.
• You have a passion for writing, enthusiasm for spreading the word, and a desire to make a positive impact on the team's culture.
• You're organized and disciplined and can manage multiple projects simultaneously.
• You're stimulated by challenges and are ready to engage at Fortune 1 scale.

You'll make an impact by...

• Helping to define the seller education content strategy of WFS by owning the strategy and output of seller-facing educational content across all stages of the seller lifecycle.
• Leveraging your content expertise to generate ideas and evaluate opportunities for scaling and elevating the impact of the WFS Content Team.
• Working with cross-functional partners to align on content deliverables and timelines, proposing trade-off decisions as needed.
• Completing the end-to-end seller education content strategy development process for a portfolio of projects (discovery, ideation, iteration, and analysis).
• Independently developing content requirements, project sizing, and prioritization against other projects, influencing the broader content team roadmap.
• Independently managing your personal workload and stakeholder relationships.
• Collaborating with product owners, business operators, seller content owners, and other key stakeholders at varying degrees of project involvement (embedded, consulting, etc.).
• Ensuring that WFS seller-facing content is concise, relevant, actionable, and user-friendly.
• Contributing to the maintenance and growth of editorial content standards and guidelines.
• Working quickly to create or review content for stakeholders and incorporate feedback.
• Create a best-in-class learning experience for both new and experienced WFS sellers.
• Act as a strong advocate for WFS sellers.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

The full Job Description can be made available as part of the hiring process.

About Walmart eCommerce

We are Walmart eCommerce - the team shaping the future of online shopping by redefining the global online marketplace that influences millions of shoppers daily.

We bring a passion and expertise that is unmatched, and our efforts have an epic impact on the world around us, both inside and outside of work.

With colleagues across the nation, we strive to create a sense of belonging and embrace diversity in all forms, with no shortage of guidance and support for you as you grow and develop your career here.

Discover the impact you can make at careers.walmart.com.

The Walmart U.S. eCommerce Fulfillment Services team builds products that allow Marketplace sellers to easily provide fast, affordable delivery options to Walmart's customers.

We build the tools our sellers need to send inventory to Walmart, maximize their sales, and monitor the health of their business.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.

Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and / or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment.

It will meet or exceed the requirements of paid sick leave laws, where applicable.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.

Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1 : Bachelor's degree in UI / UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 3 years' experience in UI / UX, interactive and visual design, electronics art, multimedia design, or related area.

Option 2 : 5 years' experience in UI / UX, interactive and visual design, electronics art, multimedia design, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a user experience area, Master's degree in UI / UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), UI / UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.

2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

10500 Ne 8Th St, Bellevue, WA 98004, United States of America

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