Patient Communication Specialist

Job Type

Full-time, Part-time

Description

JOB TITLE :

Patient Communications Specialist

EMPLOYER :

Limitless Male Medical

DEPARTMENT : Patient Communications

REPORTS TO :

Patient Service Manager / Director of Marketing

WHY LIMITLESS MALE?

Limitless Male is a fast-growing, unique, and team-oriented company that loves to take care of our employees AND our patients. If you are looking to be surrounded by excellence, to be inspired by your peers, to help make a difference, and laughing the whole time... then we need to talk! We also pride ourselves in offering many benefits including health insurance, Limitless Male branded clothing, discounts, a great culture, and more! This is a place you can come in and help men of all walks of life achieve their goals and simply be the best version of themselves.

ABOUT THE ORGANIZATION :

What is Limitless Male? We are a men's health clinic where every day, we open the doors to invite men of all ages to change their lives and get back in the game by becoming better husbands, fathers, and co-workers. We do it through various avenues of testosterone replacement, peptides, wave therapies, and many other ancillary products to help men feel their best!

SUMMARY :

The Patient Communication Specialist plays a pivotal role in ensuring effective communication and engagement with our patients. This individual will be responsible for managing various communication channels, gathering patient feedback, and working closely with the Patient Service Manager to enhance overall patient interactions. The Patient Communications Specialist is a key player in ensuring that our patients receive top-notch communication and support throughout their healthcare journey. If you are passionate about patient care, possess excellent communication skills, and are committed to enhancing the patient experience, we invite you to apply and be a part of our dedicated team.

Hours

Monday-Friday : 5pm-9pm

Saturday and Sunday 10am-8pm

DUTIES AND RESPONSIBILITIES :

Coordinate and schedule patient appointments.

Ensure that all mass communication aligns with our commitment to high-quality patient care and is consistent with our brand identity.

Manage and delegate patient inquiries via phone, email, SMS, Voicemail, social media & online forms.

Maintain accurate patient records and update systems accordingly.

Provide information on healthcare services and procedures.

Resolve patient concerns and escalate issues as necessary.

Ensure patient satisfaction and improve the overall patient experience.

Communicate effectively with healthcare providers to relay patient needs.

Work closely with Patient Service Manager to support the entire patient's experience, identifying and addressing any communication related issues that may impact patient care.

Requirements

Qualifications

High school diploma or equivalent; a degree in Healthcare Administration or related field is a plus.

Previous experience in a healthcare setting preferred.

Strong communication and interpersonal skills to manage multiple communications channels.

Ability to handle patient concerns with empathy and professionalism.

Excellent organizational skills and attention to detail.

Proficient in using healthcare management software and systems.

Skills

Patient Scheduling Systems

Customer Service

Medical Terminology

Telephone Etiquette

Electronic Health Records (EHR)

The above is intended to describe the general content of and requirements for the performance of this job.? It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.? Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BENEFITS :

At Limitless Male Medical, we believe a satisfying work environment makes our teams more successful at delivering the care and compassion needed. We offer :

Competitive salaries and benefits

Opportunities for growth and development

PTO accrual

Health, Vision, and Dental Available with HSA & FSA options

Employee appreciation and recognition

401K option

Limitless male clothing discounts

Company paid LTD & employee life?insurance

Employee discounts on treatments, supplements and products?