Floating Branch Manager- Los Angeles, CA

Job Description

Job Description

For over 88 years, we have worked to create trusting relationships with our fire family. The bonds we build are the foundation of our credit union.

As the largest, exclusive firefighter credit union in the nation with over $2.0B in assets, we serve over 64,000 members in more than 1,000 fire departments.

Are you a dynamic and enthusiastic leader with a passion for serving the community? Currently, we have an immediate opening as a Floating Branch Manager (Floating Regional Office Manager) to join our team!

The Manager, Floating Regional Office is responsible for providing coverage and management support to regional offices(CA, WA, AZ, TX) as needed.

This includes supporting the regionals office teams, assisting members through a consultative approach, expanding membership, and driving production while delivering legendary member experience.

Primary Responsibilities :

• Providing coverage and operational support across regional offices. This includes performing routine audits as necessary and fulfilling fiduciary responsibilities for each location.
• Ensuring members’ needs are met through a consultative approach, going above & beyond whenever possible through multiple channels, from traditional phone interactions to in-person conversations to Improve the Financial Lives of Our Fire Family, and ensuring every member, every time, is receiving legendary service across all interactions.
• Supporting membership expansion by networking with local fire stations, unions, professional firefighter organizations, and attending events where brand exposure is optimal.

This includes working with the business development team when needed to support this effort.

• Handling escalations which include researching and responding to member inquiries in a timely manner. This includes working with other departments to coordinate responses, research, resolutions, or carry out other required duties to support our membership.
• Effectively managing lending and deposit pipelines in assigned locations.

Leadership Responsibilities :

• Providing coaching and mentoring to teams to ensure alignment around FFCU’s mission, vision, and values.
• Providing team members with training, tools, and resources to successfully perform their jobs.
• Holding teams accountable for meeting all service level agreements, ensuring the team’s work is accurate / efficient, and providing coaching, feedback, or training as needed.
• Supporting development opportunities are available for team members as part of their overall career path with the Credit Union.
• Leading change by identifying opportunities that consistently raise the bar and improve service levels.
• Assisting the Credit Union with executing the business plan of the organization.

Travel Requirements :

Travel up to 100% of the time to cover regional offices, attend meetings, conferences, training, and other work-related events.

Basic Qualifications :

• Education : Bachelor’s degree in Business Administration, Finance, Accounting, Economics, or a related field.
• Minimum of 3 years’ experience as a branch manager or a financial services branch representative.
• Experience supervising or managing employees.
• Experience with sales and operations at a financial institution.

Benefits :

We offer exceptional benefits to our employees, including :

• Competitive salary with a pay for performance bonus
• Fully paid Medical, Dental, and Vision benefits package for employees.
• Fully paid Life insurance, AD&D, short and long-term disability coverage
• 401k plan with a 3% safe harbor from the credit union and a matching program of up to 4%
• Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance program
• Pet Insurance
• 4 weeks of PTO annually including 2 ½ days of float time.
• 9 paid holidays plus 2 half days

Join our team and make a meaningful impact on the lives of firefighters and their families. We value your skills, expertise, and commitment to serving the community.

Apply today to become a part of our mission to strengthen our Fire Family and create a brighter financial future for our members.

Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law.

Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

To request reasonable accommodation, contact Human Resources at careers@firefirstcu.org.