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Guest Service Representative

Guest Service Representative

Nothing Bundt CakesLynchburg, VA, US
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Join Our Team

No experience required. (Part Time or Full Time)

Store Hours : Monday - Saturday 9 : 00 am 7 pm, Sunday 10 am-3 pm

Location : 19399 Forest Road, Lynchburg, VA 24502

Sweet Perks :

  • Joyful working environment
  • Flexible work schedule
  • This job is fun. It's literally a piece of cake!
  • Cake discounts, Yummy!
  • You'll get trained. Not only crafting cake, but on growing your career.

Position Summary

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression.

Accountabilities / Duties

  • Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs.
  • Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
  • Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
  • Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
  • Upholds a clean and organized bakery presentation, which may include routine sweeping / mopping of the floor, and dusting / cleaning of countertops, windows, and other surfaces.
  • Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
  • Assists the Crafter in preparing cake decorations and packaging supplies as needed.
  • Complies with all health and safety guidelines and NbC policies and procedures.
  • Maintains a consistent work attendance and punctuality record.

    • Core Values and Competencies

  • Servant's Heart
  • Spirit of a Champion
  • Genuine Connections

    • Desirable Traits

  • Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
  • Enjoys interacting with people and excels at providing a superior guest experience.
  • Is organized and self-motivated.
  • Is comfortable with new technology and has the ability to operate a point-of-sale system.
  • Has the capacity to stand for extended periods of time and work in a fast-paced environment.

    • Work Availability : Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.

    Compensation : $12.50 per hour

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    Guest Service Representative • Lynchburg, VA, US

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