Clinical Customer Service Representative (Support)

Job Functions, Duties, Responsibilities and Position Qualifications :

Position Summary :

Provide support to the customer service team by working the interactive stat call fax system for faxes, critical and alert results, add-ons, fax requests, interoffice mail, and other duties as assigned.

This position requires extensive and accurate data entry into multiple systems to ensure quality patient care.

Duties & Responsibilities :

Effectively utilizes departmental resources to maximize productivity, determine priority and ensure quality service.

Handles administrative duties that may include maintaining records, creating add on requisitions and data entry into multiple systems.

Must be proficient and accurate typist; comfortable with data entry

Adheres to departmental policies and procedures

Uses initiative and independent judgment within procedural guidelines

Performs all other duties as assigned.

Education and Experience :

Required : High school diploma or the equivalent

One year of experience in customer service and / or healthcare

Licensure and Certifications :

Required : none

Knowledge, Skills, and Abilities :

Ability to type minimum of 40wpm

Ability to communicate effectively, both orally and in writing

Ability to work independently, be attentive to detail, and provide quality work

Ability to handle difficult situations involving patients, physicians, or others in a professional manner

Ability to work well with others in a team-oriented environment

Flexibility to support the needs of the organization

Ability to establish and maintain positive relationships with employees, physicians, vendors, clients, and external agencies

Ability to maintain the confidentiality of employee, patient, client, and company information at all times

Ability to demonstrate commitment to compliance with applicable laws : federal and state regulations, including CAP, CLIA, HIPAA, Safety, and OSHA Regulations

Ability to demonstrate respect for all individuals, adhere to the Company’s values and business practices, and do both consistently

Demonstrates the ability to maintain cultural competence

Proficient with related software

Physical Requirements :

Requires sitting for long periods of time.

Requires manipulation of tools, objects, and equipment using the following physical motions : pushing, pulling, lifting, reaching above shoulder height, grasping with one hand or both, extensive typing, twisting and reaching.

Routinely requires coordination of two or more physical operations.

Requires ability to hear audible sounds via headset or telephone handset.

Work Conditions :

Environmentally controlled medical office environment with exposure to noise. Fast-paced environment with occasional high pressure or emergent situations.

This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards.

Employees are expected only to access PHI when it is required to fulfill job duties.

Scheduled Weekly Hours :

Work Shift : Job Category :

Job Category :

Laboratory Operations

Company :

Clinical Pathology Laboratories, Inc.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.