About Us : At AlphaGraphics we are dedicated to delivering exceptional service and
innovative solutions to our clients. We pride ourselves on our commitment to excellence and
our collaborative, dynamic work environment. Join us and be a part of a team that values
your skills and offers opportunities for growth and development.
Job Description : We are seeking a highly motivated and detail-oriented Client Support
Specialist to join our team. The ideal candidate will be passionate about providing
outstanding service to both our clients and the rest of our team. Candidates who possess
strong problem-solving skills, are highly organized, and have a bright personality will excel in
this role. As a Client Support Specialist, you will be an important piece to our team, fielding
questions from clients and assisting our sales team with projects, while maintaining the
upbeat culture that AlphaGraphics South Charlotte has become known for.
Key Responsibilities :
Collaborate with sales team on opening job tickets
Log, file, and complete post-project documents and proofs
Direct clients via phone and email the correct department regarding the nature of
their project or business
Assist walk-in traffic with order redemption, payment, and processing
Maintain a high level of client satisfaction by providing an enjoyable experience and
build strong relationships
Document client interactions and transactions, recording details of inquiries,
complaints, and comments, as well as actions taken
Provide product and service information to clients, including updates on new features
and functionalities
Follow and complete all client support strategies and initiatives
Stay updated on company products, services, and policies to provide accurate and
current information to clients
Identify and escalate priority issues to the appropriate teams
Qualifications :
High school diploma or equivalent; a bachelor's degree is preferred
Proven experience in a customer service or client support role
Excellent communication skills, both written and verbal
Strong problem-solving and critical-thinking abilities
Ability to multitask and manage time effectively in a fast-paced environment
Proficiency in using customer support software and CRM systems
A positive, up-beat attitude, and a commitment to providing exceptional client service
Ability to work with various teams across the organization
Attention to detail and strong organizational skills
Must successfully pass background check and drug screening
Benefits :
Competitive salary and benefits package
Monthly bonus plan
Opportunities for professional growth and development
A fast-paced, collaborative, and open-door policy work environment
Health, dental, and vision insurance
Paid time off and holiday pay
In-depth training and support throughout the duration of employment
How to Apply : If you are passionate about helping clients and have the skills and
experience we are looking for, we would love to hear from you! Please submit your resume
and a cover letter explaining why you would be a great fit for the Client Support Specialist
role at AlphaGraphics South Charlotte to employment@alphagraphicssouthcharlotte.
AlphaGraphics South Charlotte is an equal opportunity employer. We celebrate
diversity and are committed to creating an inclusive environment for all employees.
- AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.
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