We are seeking an Accessible Services Representative (Seasonal) to join our rapidly growing team.
Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.
The Opportunity :
USC is collecting resumes of potential customer service / events applicants for future Los Angeles Memorial Coliseum positions.
Your application will be kept on file for consideration as openings occur.
The Accessible Services Representative (Seasonal) position greets and assists visitors, answers questions, provides direction and appropriate information, and performs clerical tasks, as assigned.
The Accessible Services Representative (Seasonal) communicates effectively and maintains high standards of customer service during all transactions, responds to customer inquiries regarding building information, directions, and policies.
The Accessible Services Representative (Seasonal) also assists staff with event-related calls and dispatch of personnel, incident resolution, meal ticket redeemable locations, events, and general concerns.
This position is also responsible for providing assistance to disabled guests, conducting internal ticket sales, and organizing and distributing meal tickets, radios, and equipment.
The Accountabilities :
Greet and assist guests by offering services, fulfilling special needs, and resolving conflicts. Listens effectively, communicates clearly, and always maintains a friendly demeanor.
Must have knowledge of the Los Angeles Memorial Coliseum. Know how to give directions, solve issues, and be proactive in finding solutions.
Provides accurate facility information and exceptional customer service to all customers.
Must have patience to respond and assist confused or irate customers. Must be able to handle stressful situations in a calm and professional manner.
Answers phone lines and directs calls to the proper staff member / department. Must report issues and concerns to the appropriate staff immediately.
Operates the customer service window and responds to customer inquiries, as needed.
Provide customers with disability services as needed and have knowledge of services within the disabled community.
Follows proper cash handling procedures regarding money and completes ticket reconciliation at the end of each shift. Receives and processes all cash counter, phone, and meal ticket orders.
Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.
The Qualifiers :
Minimum Education : High School diploma or equivalent combined experience.
Minimum Experience : Prior customer service experience.
Minimum Field of Expertise : Strong interpersonal and communication skills. Basic computer knowledge. Ability to work independently, prioritize, and meet strict deadlines.
Ability to lift 50 lbs or more. Ability to push heavy objects. Ability to walk long distances for long periods of time.
In addition, the successful candidate must also demonstrate, through ideas, words, and actions, a strong commitment to USCs Unifying Values of integrity, excellence, diversity, equity, and inclusion, well-being, open communication, and accountability.
What We Prefer :
Preferred Experience : Prior sales and customer service experience; ticketing sales.
As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members.
USC has great minds that transform the world with their talents and research. Will you be one? Join us!
FIGHT ON!
The hourly rate for this position is $18.28. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education / training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations
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