Facilities Support Engineer

Job Description

Position : Facilities Support Engineer

Job Description :

Forward Air is seeking a Facilities Support Engineer who will provide design, management and support services for facilities operations.

This position includes developing network designs, managing installation / construction services and 2nd level support of service operations and data centers across the country.

Recommend initiatives and execute projects to meet business operational requirements.

Core Responsibilities & Duties :

• Working with contractors and engineers to design a station infrastructure
• Draw / design the wired and wireless infrastructure and generate quotes and PO's based on design and scope of work
• Work with contractors to insure an on-time delivery of facility wiring
• Traveling to sites to upgrade, install, test and train users on new systems
• Level 2 helpdesk support on networked items, including Computers, printers, handhelds and servers
• Support Cisco routers, switches, access points, and monitoring software
• Phone switch support, to include legacy, Cisco CME, and Enterprise voice
• Support and keep operational multiple Data Centers
• Coordinate with Operations Staff facility moves, building access, and physical layout
• Coordinate voice and data network requirements and order the circuits
• Source local vendor to perform voice / data wiring
• Design and manage computer room with necessary power, ground, wall boards, and air conditioning, and work with vendors to deliver
• Manage and coordinate local vendor and Terminal Manager, the voice and data jack locations, including printers, along with electrical outlet locations and any other special needs
• Provide quality assurance and final validation of voice / data cabling and fiber as needed : D-mark extensions, Access points, Paging horn(s), and additional office data / voice line runs
• Manage vendor or provide service to terminate patch panels, 66 block(s), and wall jacks as needed
• Perform site survey for wireless access points and oversee installation
• Design and specify rack(s), router, switch(s), phone switch, and paging system (horn(s) and Amplifier installation
• Perform on site configuration changes on Cisco Switches, routers, and Access Points as needed
• Other duties as assigned

Qualifications :

• 4+ years' experience with critical infrastructure systems, including new facility construction, mechanical and electrical upgrades of existing facilities, and other related construction work
• At least 4 years of work experience in customer-facing software technical support in a support organization
• Bachelor's degree in Mechanical or Electrical Engineering or an equivalent combination of education and work experience
• Strong understanding of Data and Voice wiring and hardware
• Strong knowledge of Telecommunication services
• Meticulous attention to detail, planning and organizational abilities
• Knowledge and experience supporting Data and Telecommunication equipment and functions
• Ability to configure Cisco Routers, Switches and Merak Wireless, via CLI, using putty or teraterm
• Proficient in Microsoft Office Tools (Excel, Word, PowerPoint, Outlook, and Visio)
• Ability to learn and support new applications. Work with staff and vendors require interpersonal skills
• An ability and aptitude to work with construction firms on a regular basis; an understanding of standard practices in the construction industry Experience in managing technical consultants and maintaining project schedules and budgets
• Experience with issuing RFPs, written purchase orders and review and approve invoices.
• Interface with Managers and get approval for critical maintenance
• Excellent project management skills, the ability to manage both projects and project team members seamlessly, and the ability to work across organizational boundaries to accomplish goals
• Have a Driver's License and credit card for travel purposes and expenses (Travel expenses are 100% reimbursed per company policy)
• Willingness and ability to travel (30-40% of time) to remote site locations to manage and monitor overall progress on construction projects
• Advanced hardware and software troubleshooting skills
• Experience supporting enterprise software products
• Knowledge of Windows operating systems, including installation, configuration, system administration, and troubleshooting procedures
• Demonstrated ability to cooperatively work across IT Management and Functional Business Unit lines of management
• Must also be an effective communicator and explain the problem clearly in both technical and user-friendly language
• Teamwork is very important as data and telecommunications analysts are part of a team and must cooperate with other workers in solving a problem
• Must also possess leadership skills and must be able to guide others

Skills :

• Excellent oral and written communication skills
• Strong customer-service orientation
• Interpersonal skills necessary to build effective working relationships with employees at all levels of the organization
• Highly self-motivated and directed
• Able to prioritize and execute tasks in a high-pressure environment
• Ability to operator a scissor and a boom lift
• Ability to go up and down a ladder and work from heights up to 30 feet
• Occasional evening and weekend work to meet deadlines
• Lifting and transporting of moderately heavy objects, such as computers and peripherals
• Physically able to participate in training sessions, presentations, and meetings as needed

Forward Air is an Equal Opportunity Employer.