Overview
Successful Customer Service Representatives (CSR) are the primary point-of-contact with our customers. They are the face" of PLS.
As such, they are accountable for delivering superior customer service. They also sell company products and services. The CSR is accountable for maintaining company standards of quality and complying with all policies and procedures.
Job Responsibilities :
- Providing outstanding customer service to ensure repeat business
- Promoting our products and services to current and potential customers
- Ensuring all transactions are completed in compliance with federal, state, and local regulations
- Following company policies and procedures
- Maintaining a balanced cash drawer
- Completing all transactions accurately, including cash handling
- Using multiple computer applications to access information and process transactions
- Resolving customer complaints or referring complaints to the Store Manager for resolution
- Maintaining a safe, organized, and clean environment
- Performing other duties as instructed by management
Qualifications
Job Requirements :
- Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
- Ability, willingness, and comfort to engage with customers
- Strong verbal communication
- Ability to drive sales
- Exceptional attention to detail and ability to multi-task
- Professional appearance and demeanor
- Able to work flexible hours, including early morning, evenings, weekends, and holidays
- English fluency is required
- English / Spanish bilingual is a plus
Physical Requirements :
- Must be able to sit and / or stand for long periods of time.
- Ability to lift 15 lbs.
- Must be able to work in restrictive spaces and keep their concentration in a busy environment with moderate to high noise levels
Benefits :
Benefits for eligible employees include medical / dental / vision, 401k, vacation, opportunities for advancement, on-going training available.
Pay :
The approximate hourly wage range for the Customer Service Representative in New York is between $16.00 and $17.00.
We strive to demonstrate our Core Values in all positions at PLS :
Communication Customer Focus Integrity and Trust Teamwork Results
Patient Customer Service Representative
A company is looking for a Customer Service Support Representative for Patient Customer Service. ...
Insurance Customer Service Representative - Hybrid
Provide excellent customer service. MUST have a minimum 1 year insurance customer service experience *REQUIRED*. This Insurance Company helps their customers with their auto, home, life, renters insurance & more. This service-oriented insurance agency is owned & operated locally and has been...
Remote Medical Customer Service Representative
A company is looking for a Remote Medical Customer Service Representative in Dallas, TX. ...
Customer Service Representative - State Farm Agent Team Member
As a Customer Service Representative with the Dominic Agostini Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. Establis...
Bilingual Spanish Customer Service Representative
A company is looking for a Customer Service Representative-Remote (Bilingual: Spanish and English). ...
Customer Service Representative
Our groundbreaking hospice and palliative care programs offer a broad range of facility and community based services to help patients and their families ease the burden of managing a life-limiting illness or end-of-life care. Responds to Social Work,RN Case Manager, patient, and customer complaints ...
Customer Service Representative
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. HourlyLocation:1050 Bay St, Staten Island, New Yor...
Customer Service Representative - State Farm Agent Team Member
As a customer service specialist with The Sammy Martinez Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. Establish cust...
Moen Bi-Lingual (English/Spanish) Customer Service Representative
After over 200 hours of paid virtual training in Moen products you will provide world-class customer service to our consumers. Prior to the completion of training, to ensure you are ready for the role, and to make sure you are ready to assist our customers, you will be paired with a tenured teammate...
Customer Service Representative
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise...