Overview
The Customer Care Licensing Representative strictly adheres to state and company licensing requirements while facilitating the opening of new customer accounts / chains, changes in customer license status, establishment of delivery schedules, COD terms, and Sales Representative assignments.
Researches additional business or market information while making credit application processing decisions based on state requirements.
Primary Responsibilities
- Review available resources to help discern best business decision for account delinquency concerns
- Respond to verbal, facsimile, written, and email requests / correspondence from customers
- Ensure that the team is setting up new customer accounts with 24 hours of request, this includes all credit applications, personal guarantees, and other state / company required documents
- Periodic secondary verification of all new account information against state website, correct sales assignments, shipping, and COD terms
- Assist the team in processing license updates based on state website (i.e. inactive status, permanent / temp status, etc.)
- Audit accounts to ensure state compliance is achieved
- Maintain effective, consistent, and professional communication with Sales Force, management, external site constituents, and co-workers
- Back-up departmental functions as previously assigned as Licensing Agent
Additional Primary Responsibilities
- Provide back up to Licensing Supervisor in review of credit reports and communicating concerns / decisions to interested parties
- Provide back up to Licensing Supervisor in review of failed credit queues, either clearing or holding orders based on collaboration with assigned sites
- Respond to incoming calls and resolve customer issues
- Perform other job-related duties as assigned
Minimum Qualifications
- High school diploma or equivalency plus two years of experience
- Ability to work flexibly to adjust shift schedule to accommodate business needs
- Experience in Legal research
- Proficiency using high mathematical concepts such as fractions, algebra, statistics, mathematical modeling, and calculus
- Strong communication skills written, verbal, persuasion, motivation, facilitation of strong working relationships
- Knowledge of other MS Office Suite and / or software applications related to job functions
- Excellent interpersonal, customer service, analytical / problem solving, problem management, presentation development, presentation, and communications skills
Physical Demands
- Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
- May require occasional lifting / lowering, pushing, carrying, or pulling up to 20lbs
Customer Service Representative (Spanish/Portuguese)
Customer Service Representative. Effectively conduct inbound customer service calls from multiple program queues meeting defined performance metrics, quality and customer satisfaction standards, and satisfying all program regulatory requirements. Responsible for providing quality customer service to...
Customer Service Representative - State Farm Agent Team Member
Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you relish the opportunity to engage with the public and make a positive impact? If your answer is a resounding yes, then embarking on a career journey with a State Farm independent contractor agent might just...
Customer Service Representative
Customer Service Representative. Effectively conduct inbound customer service calls from multiple program queues meeting defined performance metrics, quality and customer satisfaction standards, and satisfying all program regulatory requirements. Responsible for providing quality customer service to...
Customer Service Representative
Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards...
Bilingual Customer Service Representative
Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution ti...
Customer Service Representative - Hybrid
Skills:Communication, Verbal Communication, Written Communication, Customer Service, MS Office, Organizational Skills, Multi-tasking, Technical Support, Claims Processing Experience:Experienced1 year(s). Within specific guidelines, Trainee is responsible for outbound calls with a level of satisfacti...
Customer Service Representative - $20/hr (Shift Differentials + Hiring Bonus)
As an essential member of our team, you will also provide excellent customer service over the phone to ensure the satisfactory resolution of any questions or concerns regarding customers' alarm systems. Provides detail-oriented customer service and empathetic support to our customers with a sense of...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Lead Customer Service Representative, Full or Part Time
Lead Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Lead Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high...
Customer Service Representative
The Customer Service Representative is responsible for being a single point of contact on nominated key accounts. Strong customer service skills for both internal and external customers. Day-to-day liaison with nominated accounts; provide support as necessary and assist customers with special reques...