Job Description
Job Description
I am Suresh Technical Recruiter from Tanu Infotech Inc. We are a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions.
I have an opening for Business Analyst at Troy, MI
with our client and I found your resume is a great match for this role.
If you are open to discuss in detail about this role feel free to reach me at sureshg@tanuinfotech.com or 860-697-7374 with your best available time for a quick discussion.
Job Title Business Analyst
Experience Level 10 years
Skills & Job Responsibilities Required
5 years of IT Experience
3 - 5 years of IVR Experience
Requirements gathering and analysis
Ability to easily learn business process
Ability to write and execute test cases, as well as find test data for scenarios
Ability to bridge gap between IT and BU
IVR projects with significant customizations
Webservice analysis and testing
Data mapping between applications
Analyze data by developing basic SQL / SOQL queries Desired
Project work with Contact Center Preferred
Project work using Cyara automated IVR testing tool
Experience with ICE Mortgage Servicing Procession (MSP) application
Experience with Fiserv DNA
Experience with IVR reporting, such as eGain or CUIC
Experience with Cisco Contact Center and CTI Data Bonus
Industry knowledge in Banking
Industry knowledge in Loan Servicing
Thanks & Regards,
Suresh Gulimi
SR.Team Lead
Mobile : 860- 697-7374
Email : sureshg@tanuinfotech.com
LinkedIn : https : / / www.linkedin.com / in / suresh -gulimi-veera-venkat-906a5a210 /
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https : / / lnkd.in / g6ShVTR
Tanu Infotech Inc
www.tanuinfotech.com
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