Program Manager

Operations Manager

Operations Management focuses on efficiently meeting the needs of our clients across various lines of business. If your passion is managing and developing staff to ensure quality care to help our clients live their best life, we encourage you to apply today!

Responsibilities

Direct, manage and administer the coordination and service delivery components of programs that service individuals / consumers in a group home setting

Supervise the delivery of service and ensure individuals and consumers are receiving the highest quality care.

Routinely observe service delivery on-site and monitor for demonstration of knowledge of individual / consumer health needs, behavior management techniques, and emergency procedures

Serve as a liaison between the community and agencies in the service delivery system, family / guardians and the agency

Ensure all homes under supervision are environmentally maintained, in strict compliance with all state / federal guidelines and licensure requirements and company policy at all times

Coordinate investigations of serious incidents and alleged abuse allegations, including appropriate reports to required agencies

Serve as on-call support for group homes

Ensure payroll and billing is completed accurately and timely

Oversee the Accounts Payable for group homes

Monitor and assure compliance with monthly, quarterly, and yearly financial goals to ensure services are provided as indicated in each person's Individual Program Plan

Coordinate Incident / Accident Review process, monitor for patterns, and provide feedback for action necessary to prevent incidents in future

Serve as member of agency management team

Hire, train, evaluate, and monitor any other assigned personnel complete timely Performance Reviews to ensure employees are productive, accountable, and successful in their positions

Conduct and / or monitor training for all staff in least restrictive techniques, behavior management, active treatment, client rights, prevention of abuse / neglect, documentation / data collection, emergency procedures, and other areas as needed

Other duties as assigned

Qualifications

Degree in Human Services field or related field and minimum of two years working directly with Elderly and Developmentally Disabled required, or equivalent combination of education and experience

Two years supervisory experience preferred