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Front Desk Agent - 2nd Shift
Front Desk Agent - 2nd ShiftPyramid Global Hospitality • Roanoke, VA, US
Front Desk Agent - 2nd Shift

Front Desk Agent - 2nd Shift

Pyramid Global Hospitality • Roanoke, VA, US
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Guest Services Agent

We are looking for a highly motivated individual to join our Guest Services team as a 2nd Shift Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our Hotel & Conference Center, the Guest Services Agent provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they direct the guest to their room.

If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to WOW people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Shift is 3 : 00pm to 11 : 00 pm and will include weekends and holidays.

Your Role :

  • Provide exceptional customer service by being engaging and taking sincere interest.
  • Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
  • Help to resolve problems and WOW guests through recovery when things arent quite right.
  • Promote and sell special hotel programs.
  • Interact with hotel / resort staff in a professional manner, assisting other departments with necessary information.
  • Be knowledgeable of all emergency procedures and policies.
  • Maintain house bank.
  • Communicate all pertinent information to manager on duty.
  • Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
  • Assist other departments as needed.
  • Other duties as assigned.

Qualifications

  • A high attention to detail
  • 2 years of customer service experience required, preferably in the hospitality industry.
  • Preference given for Hilton OnQ PMS System
  • High school diploma or equivalent.
  • A strong desire to make an impact on other people.
  • An outgoing and engaging personality
  • Computer skills
  • Excellent verbal and written communication skills.
  • Ability to work in a fast-paced setting.
  • Ability to stand for the duration of the shift.
  • Weekends and holidays availability a must.
  • Compensation Range

    The compensation for this position is $16.00 / Hr. - $17.50 / Hr. based on qualifications and experience.

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    Front Desk Agent • Roanoke, VA, US

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