Senior Associate, Quality Assurance

When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school.

To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique.

They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you from physical and mental to financial and professional.

You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking why not? when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute

The Senior Associate, Quality Assurance will work closely with cross-functional teams to implement quality practices across the organization and support continuous improvement in quality processes.

You will also be responsible for conducting quality audits and identifying and addressing quality issues proactively. The ideal candidate will have a strong background in quality control and experience in a regulated industry.

What You'll Do

• Assist in the development and maintenance of quality control processes and procedures to ensure compliance with regulatory requirements and company standards
• Work closely with cross-functional teams to identify areas of improvement and implement corrective and preventive actions
• Support internal audits to ensure compliance with quality standards an procedures
• Conduct quality audits and lead the corrective action process as needed
• Identify and address quality issues and risks proactively
• Support the development and implementation of quality metrics and reporting to measure the effectiveness of quality assurance initiatives
• Provide support and guidance to the organization on quality-related matters

What you have

Minimum education, skills and experience required.

• Knowledge of quality systems and processes
• Strong knowledge of regulatory requirements and standards (e.g., ISO 9001, FDA regulations)
• Excellent communication and interpersonal skills
• Ability to work collaboratively with cross-functional teams
• Strong problem-solving and analytical skills

Preferred education, skills, and experience.

• Bachelor's degree in a relevant field (e.g., Quality Management, Engineering, or Science)
• 3+ years of experience in quality assurance or related field

The Americans with Disabilities Act

Feeling your best helps you do your best :

Our benefits take care of the whole you so you can build your work around your life (not the other way around!).

Competitive base salaries

Bonus incentives

Generous PTO, Floating Holidays and 12 Federal Holidays observed

Support for financial-well-being and retirement 401k with employer match

Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more

Employer paid short-term / long-term disability and basic life insurance

Flexible hybrid working arrangements.

Paid parental leave and adoption reimbursement programs

Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)

Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives

Tuition Reimbursement and Family Scholarship Programs

Career development and training opportunities

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Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law.

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Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process.