Expectations :
This role is responsible for working with physician offices, Huntington's ancillary departments, Case Management, and Business Office to provide an exceptional patient experience.
The position has a strong focus on outstanding customer services skills, exceptional verbal and written communication, conflict management and service recovery and service attitude.
Works with minimal supervision, always projecting a positive, and upbeat attitude. Greets patients with a courteous and professional demeanor to obtain feedback on their hospital experience.
In this role, the individual will be expected to float to all areas within Patient Access.
EDUCATION :
High school diploma or equivalent. Some college experience preferred
EXPERIENCE / TRAINING :
Minimum three years of experience five years preferred, in healthcare financial counseling preferred. Must have strong organization and customer service skills.
SKILLS :
Typing 35 wpm required.
Excellent analytical skills and proficient with Microsoft application (Outlook and Excel).
Must pass competency tests on a regular basis.
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