Customer Service - Collections Specialist

Do you have a passion for helping others? Looking for a Collections position that values integrity and teamwork? If so, youll fit right in with Spectrums Customer Operations Collections team!

Spectrum maintains our 32 million customers by offering trailblazing products and services. Our goal is not only to exceed the expectations of our users, but our employees too!

Spectrums Collections team works directly with our customers, focusing on their needs and keeping them informed of all things Charter.

Its a communication-focused job that allows you to showcase your real-time problem solving skills. Youd be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.

LOCATION

1600 Dublin Rd

Columbus, Ohio 43215

Start Date

October 28th, 2024

Please note : training and working schedules could include evening, weekend and holiday hours.)

BE PART OF THE CONNECTION

As a Call Center Collections professional, you will be responsible for outbound call traffic to collect on bad debt accounts primarily for customers overdue between 42-49 days.

You will communicate directly with customers in an attempt to resolve and / or collect debt using account research and investigation.

Itll be a highly collaborative team environment, colleagues supporting customers as well as each other!

WHAT OUR CALL CENTER COLLECTIONS PROFESSIONAL ENJOY MOST

Communicating with customers and assisting with their debt resolution

Working under minimal supervision

Being in an environment whose aim is to help you grow

ESSENTIAL RESPONSIBILITIES OF THE POSITION

Actively and consistently support all efforts to simplify and enhance the customer experience.

Research accounts with debt and communicate with customers via phone.

Take action based on transaction characteristics as appropriate and necessary.

Maintain thorough knowledge of all current federal, state and local regulations as well as internal policies.

Contact customers by phone in attempt to collect debt.

Demonstrate friendliness and professionalism when dealing with customers.

Answer inquiries for customers calling in regarding their unpaid debt.

Other duties as assigned to meet business needs.

WHAT YOULL BRING TO SPECTRUM

Qualifications

Experience :

Related work : 0-2 years, Collections / Accounting : 0-2 years, Customer Service : 0-2 years

Education :

High School Diploma or GED

Technical Skills :

Knowledge of basic accounting / bookkeeping, mathematics, and general office procedures

Skills :

Effective verbal and written communication

Schedule :

Availability to work within the hours of operation. Consistent and punctual attendance.

SPECTRUM CONNECTS YOU TO MORE

Dynamic Growth :

The growth of our industry and evolving technology powers our employees careers as they move up or around the company

Supportive Teams :

Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas

Learning Culture :

With a focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career

Total Rewards :

See all the ways we invest in youat work and in life

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CCO203

2024-40027

2024

Here, employees dont just have jobs, they build careers. Thats why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicants criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including : Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach.

When you join us, youre joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most.

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Who You Are Matters Here Were committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement.

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