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Contact Center Operations Supervisor
VirtualVocationsRockford, Illinois, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Supervisor, Contact Center Operations.
Key Responsibilities
Oversees daily operations of contact center teams to ensure customer satisfaction and compliance
Monitors interactions and metrics to maintain performance, quality, and efficiency standards
Provides training and coaching to team members for operational improvement
Required Qualifications
Bachelor's degree required
4+ years of related experience or equivalent experience
Experience in managing contact center operations
Ability to develop and implement training programs
Knowledge of compliance requirements in contact center operations
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Operation Supervisor • Rockford, Illinois, United States
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