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Customer Experience Specialist

VirtualVocations
Arlington, Texas, United States
Full-time

A company is looking for a Customer Experience Specialist to provide exceptional service to patients and physical therapists.

Key ResponsibilitiesEngage with potential and existing patients through various channels, providing empathetic supportMatch patients with appropriate physical therapists and assist with scheduling and insurance inquiriesCollaborate with team members to enhance customer experience and streamline processesRequired QualificationsAt least 2 years of experience in customer or patient-facing roles in technology or healthcareHigh proficiency in computer technology and experience with customer service toolsIncredibly empathetic with strong active listening skillsAbility to navigate online systems and manage multiple software applications simultaneouslyBonus : Experience in healthcare is preferred but not required

8 days ago
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