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Field Service Representative - Cooling Power
Field Service Representative - Cooling PowerSchneider Electric North America • Charlotte, NC, US
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Field Service Representative - Cooling Power

Field Service Representative - Cooling Power

Schneider Electric North America • Charlotte, NC, US
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Overview

Great people make Schneider Electric a great company. Schneider's Field Service Representatives play an impactful role within the organization—collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers, customer focused, and passionate about the work they do. They are the future of Schneider Electric.

We are proud to offer Field Service Representatives direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use. This is a site-based position with occasional nonstandard hours. There is a 40-hour guarantee (+ overtime), with most work occurring at customer sites. This Field Service Representative position will be within our U.S. Services business, focusing on servicing equipment supporting Cooling and HVAC&R infrastructure.

As a Field Service Representative, a typical day for you might include the following responsibilities and activities.

Responsibilities

  • Pre-site, startup, repair, preventive maintenance, and field modification of equipment
  • Problem solving with customers, electricians, sales partners, technical support, and District Service teams
  • Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
  • Working with your Manager and / or Regional Service Director to resolve complex escalated issues
  • Continuous learning and training on various products both in the field and in the classroom

On some days, you may :

  • Travel regionally for local customer support or countrywide travel, including overnight travel by vehicle or air
  • Assist senior technicians and support Project Management on larger system start-ups
  • Work alongside larger teams of Field Service Representatives and collaborate with Project Managers on higher complexity projects
  • Act on behalf of the District Service Manager to resolve operational issues as required
  • Qualifications

  • An Associate's degree, trade / vocational certification, military training or similar experience in HVAC&R-related disciplines
  • Thorough understanding of HVAC&R service principles and how they relate to electrical work
  • 3–5 years of HVAC&R service experience, ideally servicing complex equipment
  • Universal EPA certification and a strong understanding of refrigeration, chillers, hydronics, and controls (plus)
  • 2+ years in Field Services or equivalent industry experience
  • Good safety practices and adherence to the company's safety procedures and policies (lock out tag out, safety trainings completed on time)
  • Ability to identify hazards and report safety matters, incidents, near misses to management or safety representative
  • NFPA-70E or OSHA experience preferred
  • Safe driving and vehicle operations skills
  • Skilled at utilizing test and diagnostic equipment
  • Experience reading and interpreting schematics, drawings, and operation manuals
  • Ability to write service reports and correspondence, present information clearly, and respond to customer questions
  • Physically able to perform tasks including bending, stooping, lifting up to 40 pounds, and working in various environmental conditions
  • What we have for you

    Within your first 180 days, you'll experience a team-oriented welcome with 8 weeks of in-person training in our brand-new state-of-the-art training facility in Dallas, TX with all expenses paid. After training, you'll continue with online training and be paired with a local mentor for on-the-job onboarding.

    Video : Hear from a Field Service Representative about the role. Watch at https : / / www.youtube.com / watch?v=CAKJVzjVMTA

    Schneider Electric offers an inclusive benefits package to support all employees, including flexible work arrangements, paid family leaves, 401(k) with match, well-being programs, holidays and paid time off, military leave benefits, and more. Learn more about working with us at http : / / se.com / us / careers

    How to apply

    You must submit an online application to be considered for any position with us. This position will be posted until filled.

    Great people make Schneider Electric a great company. If you are looking to make an IMPACT with your career, apply today.

    Schneider Electric is an Equal Opportunity Employer. We value inclusion and are committed to creating a respectful, diverse workplace. More about our ethics, trust, and compliance can be found in our Trust Charter.

    This may be the next step in your career journey if you have :

  • An Associate's degree, trade / vocational certification, Military training or similar experience in HVAC&R-related disciplines
  • Thorough understanding of HVAC&R service and its relation to electrical work
  • 3–5 years of HVAC&R service experience
  • EPA certification and knowledge of refrigeration, chillers, hydronics, and controls
  • 2+ years in Field Services or equivalent
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    Field Service Representative • Charlotte, NC, US