Job Description
Job Description
Salary :
Customer Service Representative duties and responsibilities
A Customer Service Representative’s duty is to support customers. This main responsibility covers lots of duties, such as :
Providing introductory information to new customers
- Ensuring that customers are satisfied with products or services
- Following up with clients or customers to check that they’re still satisfied with any purchases
- Letting customers or clients know about additional products or services
- Determining the quickest, most effective ways to answer a client’s or customer’s questions
- Escalating queries and concerns
- Troubleshooting common issues with a product or service
- Working with a team of CSRs and other departments to find appropriate solutions
- Their job is to maintain a professional, positive manner when talking with customers in-person, over the phone or by email.
They may also need to handle customer complaints and provide discounts, free products or additional services to preserve customer loyalty.
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