Director, NISS Client Service Delivery

Description

Director, NISS Client Service Delivery

Sponsor Funded Executive

Georgia State University

National Institute for Student Success (NISS)

The National Institute for Student Success at Georgia State University (NISS) is dedicated to helping colleges and universities identify and resolve institutionally-created barriers to equity and college completion. Through diagnostic services and practitioner-led coaching, collectively known as NISS high-touch services, the Institute enables campus leaders to implement proven student-success systems and data-driven interventions and to enact systemic change to institutional processes and structures. The Director, NISS Client Service Delivery, serves as a critical link between strategic leadership and operational execution, translating high-level objectives into actionable plans that advance the NISS mission. This role oversees the delivery of complex, high-visibility projects within a higher education context, ensuring results meet executive-level quality standards. Emphasizing people management over content oversight, the Director manages and mentors mid-to senior-level staff, balancing workload allocation with professional growth opportunities. The position requires strong project management skills to coordinate multiple simultaneous initiatives, ensuring each is delivered on time, within scope, and aligned with institutional priorities. The Director also fosters strong relationships with senior stakeholders to promote collaboration, secure alignment on priorities, and drive successful outcomes. The Director also manages the internal infrastructure, staffing, and day-to-day service delivery options behind the unit's core offerings. Reporting directly to the Executive Director, this position oversees the full Diagnostic and Playbook and Implementation services, ensuring all institutional engagements and deliverables are aligned with unit standards and executed with clarity, consistency, and executive-level quality. The Director supervises two (2) Assistant Directors and is responsible for Coach assignments, timeline management, and quality control. The role also partners with senior leaders and the Incubator team to track institutional progress, surface insights, and support ongoing improvement. This is a highly collaborative and operationally focused position that strengthens internal systems, supports staff performance, and ensures scalable, high-impact delivery of student success solutions.

WHAT MAKES the NISS A GREAT PLACE?

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunity and mentorship
• A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

Disclaimer : This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and / or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor.

Qualifications

Minimum Hiring Qualifications :

Preferred Hiring Qualifications :

; Proven ability to lead teams through organizational transitions while coaching clients and colleagues in effective change management strategies to foster adaptability, motivation, and successful outcomes, particularly within higher education contexts

; Demonstrated consulting experience with the ability to assess client needs, develop tailored solutions, and provide strategic guidance; Demonstrated success in academic and professional settings, with a strong ability to manage multiple projects and priorities; Experience working in or with higher education institutions, with an understanding of academic environments, structures, and stakeholders; Strong written and verbal communication skills, with the ability to adapt messaging for varied audiences; Ability to present complex data or analyses in a clear, compelling, and accessible manner; Excellent facilitation and presentation skills, with experience leading meetings, workshops, or trainings; Proven ability to work efficiently, effectively, and proactively in fast-paced, deadline-driven, and virtual environments; Demonstrated success working in cross-function teams with a collaborative mindset

College / Business Unit

: Enrollment Management

Department : 419800000

Location

: Atlanta Campus

Shift : M-F 8 : 30AM - 5 : 15PM (in-person)

Salary : $125,000-$140,000

Pay Grade : NPP

FLSA Status : Exempt

Job Type : Full Time (Benefits Eligible)

Job Posting

: 10 / 07 / 25, 2 : 48 : 16 PM

Closing Date

: 10 / 22 / 25, 3 : 59 : 00 AM

Additional Preferred Qualifications :

Special Instructions :

To be fully considered for this position all candidates must submit the following at the time of submission :

Final candidates must provide three professional references.

#LI-KH1

SPONSOR FUNDED :

Georgia State University Values : COMMUNITY : Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING : Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION : Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place INTEGRITY : Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE : Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION : Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents USG Core Value Statement : The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https : / / www.usg.edu / policymanual / section8 / C224 / #p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https : / / www.usg.edu / policymanual / section6 / C2653.

Equal Employment Opportunity : Georgia State prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy),, sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions., This prohibition applies to faculty, staff, students, and all other members of the Georgia State community, including affiliates, invitees, and guests. Further, Georgia State prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law,, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract. Background Check : Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record. Clery Disclosure of Campus Security Policy and Campus Crime : Georgia State University is committed to its students' and employees' safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office.

Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires.

Georgia State University is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.