Body Shop Customer Service Representative

Why Join?

We're not just another collision repair shop; we are a local success story with a growing footprint in the community. As we continue to expand our local presence, we're in search of talented professionals who are excited about the opportunity to grow with us and make a real impact right here at home.

Our culture is built on a foundation of excellence, from the team we assemble to the unparalleled service we provide to our community.

If you're a passionate and dedicated professional seeking to invest your skills in a locally growing, fast-paced, and collaborative environment, your next great career opportunity is right here with us.

Be part of our mission as we redefine the collision repair experience one customer at a time, strengthening our local community in the process.

We're excited to hear from you!

Reasons why to join our growing family :

• An amazing compensation package
• Fun place to call home that appreciated you and your skills
• Great health benefits
• Great dental and vision plans
• Paid vacations
• Paid holidays
• Incredible team atmosphere
• Snacks, drinks, and coffee bar for everyone’s enjoyment!
• Monday-Friday schedule. Have time to spend with your family & personal recharge time!

Duties / Responsibilities :

• Greets all walk-in customers in a professional and courteous manner.
• Answer and directs all phone traffic in a polite, courteous and cheerful manner.
• Asks for the sale and / or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum).
• Explain the repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.
• Educate customers on CSI / NPS survey (kept informed, customer service, quality of repair and on-time delivery).
• Schedule and record appraisal and delivery appointments.
• Update and maintain the store scheduler with office personnel.
• Collect and record payment for completed repairs; may perform some A / R.
• File repair order paperwork accurately or record in company management system.
• Provide customers with warranty information (5-Year and Limited Lifetime).
• Perform follow-up sales calls on estimate quotes (unsold) within 48 hours.
• Maintain the front office and customer reception areas.
• Attend daily release meetings.
• Other duties as assigned.

Experience / Skill Requirements :

• 2+ years of customer service experience required, preferably in a retail setting.
• CCC (or similar management system) experience preferred.
• HS diploma or GED equivalent required; college degree preferred.
• Excellent customer service, communication and negotiation skills. Able to relate well to a diverse customer base.
• Call center sales experience (or equivalent sales experience) preferred.
• Highly organized; ability to handle multiple concurrent assignments.
• Proficient with Microsoft Office and POS / management systems.
• Strong attention to details.
• Punctual and professional appearance.
• Ability to receive direction and work well with others.
• Valid driver’s license and insurable driving record.

About Elite Auto Experts :

Welcome to the Careers page of Elite Auto Experts and CARSTAR Rabieh Group, where innovation meets unparalleled service in the automotive and collision repair industry.

Founded in 2008, we've been serving our local communities with the utmost integrity and expertise.At the heart of our organization is a family-led team.

Started by a father alongside his sons. Elite Auto Experts initially focused on automotive repair and maintenance from a modest 6-bay facility.

Over the years, we've expanded our services and now operate as part of the renowned CARSTAR franchise. Today, with multiple locations, including CARSTAR Elite Collision and CARSTAR Windfern Collision, we continue to deliver top-notch service in both mechanical repairs and collision services.