Field Service Technician - Jackson, MS
Candidates must be located within 30 miles of Jackson, MS
The Field Service Technician role requires excellent teamwork, communication, and rapport working in a team environment to build long-lasting relationships, servicing end users in the municipal water, wastewater, and industrial markets.
This role will require repair, troubleshooting, and start and field service for pumps, motors, variable speed drives, PLC, and other products that we provide to our customers.
The Field Service Technician is responsible for helping clients install, repair, and maintain equipment. This role shows customers how to use, support, and operate their equipment.
The Field Service Technician will troubleshoot and advise the customer on how to use the equipment, build relationships with customers, and follow company procedures.
An essential part of this role is creating reports on customer service calls for customers and company records as a best business practice.
Essential Functions
- Create reports of the customers they serviced that day
- Perform duties in confined spaces
- Follow all of the company's procedures
- Demonstrate how to use the equipment
- Troubleshoot any problems the customers are having
- Meet all the appointments on a given day
- Respond quickly to customer problems
- Advise customers on the equipment
- Make equipment recommendations to customers
Minimum Qualifications
- Minimum two years of experience troubleshooting and repairing submersible, centrifugal pumps, and controls; not required but is a plus
- Proficient with Microsoft office programs; MS word, Excel, PowerPoint
- Basic knowledge of electrical controls and motors knowledge
- Strong written and verbal communication skills
- Ability to remain professional and courteous with customers at times
- Must be available to work occasional nights, holidays, and weekends
- Travel out of state during road jobs is required on occasion
- Valid driver's license and a good driving record
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