- Customer Support / Fully Remote - Anywhere in U.S. / Health benefits / PTO - As a Customer Service Agent you'll : Respond to customer inquiries and requests over the phone, email and chat;
- Utilize tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations; Escalate and distribute customer issues to relevant departments as per guidelines;
- Record, review and follow-up on requests and resolutions; Investigate and research solutions; Update customer records during conversations;
Meet and exceed quantitative metrics and KPIs...Hiring Fast >
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