Assistant General Manager

Why ShipMonk?

Ensure you read the information regarding this opportunity thoroughly before making an application.

ShipMonk is the world's largest 3PL for high-growth e-commerce and DTC brands. Since our inception in 2014, we've operated with a singular guiding principle : to help small and medium-sized e-commerce businesses scale by offering technology-driven fulfillment solutions that enable business founders to devote more time to the things that matter most in their businesses.

Put simply, ShipMonk helps e-commerce companies stress less and grow more. Headquartered in Fort Lauderdale, FL, ShipMonk has more than 2,500 employees across facilities in Fort Lauderdale, FL, Pittston, PA, Los Angeles, CA, Bay Shore, NY, Las Vegas, NV, Dayton, NJ, Louisville, KY, Fort Worth, TX, Mississauga, Ontario, Canada, Tecate, Mexico, the United Kingdom, and Prague, Czech Republic.

We are seeking an Assistant General Manager of Fulfillment Center Operations with experience scaling high-performing teams to join us in delivering our promise to merchants : Stress Less, Grow More.

What you'll do :

• Establish operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse inventory current.
• Ensure the physical condition of the warehouse and equipment is properly maintained.
• Ensure work orders for repairs and requisitions for replacement of equipment are submitted to the appropriate persons.
• Confer with others to ensure coordination of warehouse activities with activities of other functional areas such as customer service and sales.
• Ensure a safe operation of the warehouse including meeting company standards for sanitation, maintenance, security, and housekeeping.
• Effectively manage the budget and P&L of the operation.
• Ensure operational excellence in all warehouse areas, related equipment, and systems.
• Partner with others to maintain the proper layout of warehouse and product placement.
• Monitor and ensure facility key performance indicators (KPI) are met in a timely and cost-effective manner to ensure profitability and productivity.
• Ensure accurate timekeeping for direct reports and reporting teams.
• Lead cultural change within facilities whenever necessary.
• Ensure compliance as applicable.
• Participate in the interviewing, hiring, and training of supervisory and hourly staff; planning, assigning, and directing work;

and appraising performance to create a strong company culture.

• Address complaints and resolve problems.
• Oversee warehouse sanitation in your assigned department.

What you'll need :

• Bachelor's degree from a 4-year college or university or equivalent experience in Supply Chain Operations, Fulfillment Center Operations, or Distribution Center Operations.
• A minimum of 6 to 8 years related experience and / or training, or an equivalent combination of education and training.
• Experience with warehouse management systems.
• Experience with labor management systems and productivity initiatives preferred.
• Lean Six Sigma certification preferred.
• Proficient with enterprise technology systems such as Advanced Excel, Outlook / Gmail, Project Management Software, Warehouse Management Systems (WMS), and Process Workflow creation.
• Ability to effectively present information and respond to questions from groups of managers, clients, and internal and external customers.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Experience leading teams of 40+ employees and performance management of direct reports.

We are exceptionally proud of our dedicated, brilliant ShipMonkers - the employees who collaborate to provide first-class service, solve problems, and collaborate to get the job done.

We work hard and have fun at work while prioritizing growth, innovation, and diversity as key values.

Perks Of Being a ShipMonker :

• Full health benefits coverage (medical, dental, vision).
• Unlimited Paid Vacation Time.
• 401(k) retirement plan.
• Referral Bonus Program.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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