serp_jobs.error_messages.no_longer_accepting

Application Engineer (Controls) / Channel Support Specialist

ZipRecruiterBartlesville, OK, US

job_description.job_card.1_day_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.full_time

job_description.job_card.job_description

Job DescriptionJob Description

Provide exceptional support to channel partners, internal sales team, and customers. You will be the first point of contact for the transactional and operations questions, issue and complaint resolution, and tracking, as well as advocate for the channel partners across the factories. The Channel Support Specialist will act as the first escalation point to assisting the sales team to help resolve issues with channel partners and customers.

In addition, you will be responsible

for coordinating and training channel partners on ABB tools available to them for their transactional and operational needs. You will directly interact with customers, channel partners, factories, sales team, and channel team.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Maintain strong relationships with Sales Management within Client and within Channel Partners
Initiate, maintain and improve communications with feeder factories to support Channel Partners
Continuously look for opportunities to improve Channel and Customer Satisfaction and grow Sales.

PERFORMANCE MEASUREMENTS

Functional areas of responsibility are completed accurately, timely, and in accordance with established policies and procedures.

Professional business relations exist with Sales Channel Partners. Questions, problems, and information needs are resolved courteously, effectively, and promptly. Assistance is provided as required.

Required documentation, records, reports, and files are complete, accurate, and up to date.

Effective working relations and coordination exist with Company personnel. Information is obtained and conveyed as needed.

Management is informed of area activities and of any significant concerns.

QUALIFICATIONS

Refining processes to achieve better results as a team

Thorough understanding of Quoting, Ordering and Proposal processes

Basic Knowledge SAP, Salesforce, or other ERP system

Thorough understanding of the Channel Support and Order process

Responsible for analyzing customer requirements and prepare quotation with cost estimate. Review and understand customers control specifications.

Develop control architecture per specifications and equipment requirements.

Prepare control functional specifications for systems, stations and / or work cells.

Review and identify control modification requirements of existing equipment to accommodate proposed changes.

Prepare cost estimates for system, station etc. control requirements. Coordinate customer activities relative to controls (i.e.. Attend meetings and make presentations).

J-18808-Ljbffr

serp_jobs.job_alerts.create_a_job

Application Support Engineer • Bartlesville, OK, US