Team Member

Summary : Gives a high level of customer service by performing the following

duties.

Essential Duties and Responsibilities include the following : Other duties may be

assigned.

Requests customer order and uses POS machine to simultaneously record

order and compute bill either at the front counter or at the drive through

location.

Selects requested food items from serving or storage areas and assembles

items on serving tray or in takeout bag.

• Notifies kitchen personnel of shortages or special orders.
• Serves hot / cold food, hot / cold beverages, frozen milk drinks, or desserts
• Receives payment.
• Cooks or performs other duties to prepare food, serve customers, or maintain

orderly and clean eating or serving areas.

Demonstrates a friendly and cooperative manner when dealing with every

customer

Competency :

To perform the job successfully, an individual should demonstrate the following

competencies :

• Analytical - Uses intuition and experience to complement data.
• Design - Demonstrates attention to detail.
• Problem Solving - Identifies and resolves problems in a timely manner.
• Customer Service - Manages difficult or emotional customer situations;

Responds promptly to customer needs; Responds to requests for service and

assistance.

Interpersonal - Focuses on solving conflict, not blaming; Keeps emotions

under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or

negative situations; Listens and gets clarification; Responds well to

questions.

• Teamwork - Balances team and individual responsibilities; Contributes to
• building a positive team spirit; Puts success of team above own interests;

Supports everyone's efforts to succeed.

Written Communication - Able to

read and interpret written information.

• Quality Management - Demonstrates accuracy and thoroughness.
• Ethics - Treats people with respect; Works with integrity and ethics.
• Organizational Support - Follows policies and procedures.
• Attendance / Punctuality - Is consistently at work and on time; Ensures

work responsibilities are covered when absent; Arrives at meetings and

appointments on time.

Dependability - Follows instructions, responds to management direction;

Keeps commitments.

• Initiative - Asks for and offers help when needed.
• Judgment - Exhibits sound and accurate judgment.
• Planning / Organizing - Uses time efficiently.
• Professionalism - Reacts well under pressure; Accepts responsibility for

own actions.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to

improve and promote quality; Monitors own work to ensure quality.

• Quantity - Completes work in a timely manner.
• Safety and Security - Observes safety and security procedures; Reports

potentially unsafe conditions; Uses equipment and materials properly.

Qualifications :

To perform this job successfully, an individual must be able to perform each

essential duty satisfactorily. The requirements listed below are representative of

the knowledge, skill, and / or ability required. Reasonable accommodations may be

made to enable individuals with disabilities to perform the essential functions.

Education / Experience :

Less than high school education; or up to one-month related experience or

training; or equivalent combination of education and experience.

Math Ability :

Ability to add, subtract, multiply, and divide in all units of measure, using whole

numbers, common fractions, and decimals.

Computer Skills :

To perform this job successfully, an individual should have knowledge of Order

processing systems.

Work Environment :

The work environment characteristics described here are representative of those

an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities

to perform the essential functions.

Equipment

Fryers, broilers, flat top grills, walk in freezer, menu boards, computers, cash

registers, warmer lights, filtering machines, oven, steam units, holding cabinets,

slicers, storage units, soda fountain hook up station, microwave ovens, insulated

oven mitts, toasters, cooking utensils, and drive thru communication systems.

Environmental Conditions :

The employee is subject to inside environmental conditions, protection from

weather conditions, but not necessarily from temperature changes.

The employee is subject to both environmental conditions; work activities

occur both inside and outside.

The employee is subject to extreme cold temperatures below 32 degrees for

periods of time.

The employee is exposed to hazards which includes a variety of physical

conditions, such as moving mechanical parts, electrical current, exposure to

high heat of chemicals.

The employee is subject to one or more of the following conditions : fumes,

odors, dust, mist, gases or poor ventilation.

Physical Demands :

The physical demands described here are representative of those that must be met

by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities

to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand;

use hands to handle or feel; reach with hands and arms and be able to

communicate. The employee is frequently required to walk; stoop, kneel, crouch,

push and pull. The employee is occasionally required to sit and climb or balance.

The employee must regularly lift and / or move up to 10 pounds, frequently lift

and / or move up to 25 pounds and occasionally lift and / or move up to 50 pounds.