Leasing and Residents Services Coordinator

Job Description

Job Description

SUMMARY : Apartment community in West Orange is looking for a Leasing and Resident Services Coordinator. This position is primarily responsible for performing all activities related to apartment rentals, move-ins, and lease renewals.

Interacts directly with prospective and current residents to achieve maximum occupancy and satisfaction. Generates and handles traffic leasing apartments, qualifying prospects, preparing lease documentation and completing move-in paperwork and procedures.

Assists residents throughout their residency.

DUTIES AND RESPONSIBILITIES :

• Promptly responds to phone calls and emails from guests.
• Reviews unit availability on a daily basis.
• Walks tour paths, vacant units and make-readies on a daily basis to ensure the "model" apartments and target apartments are ready for show;

responsible for maintaining work areas and office in clean and orderly manner; need to have an awareness of the "curb appeal" of the property.

• Gathers information to learn about property, surrounding community, and competition
• Uses the guest card to ascertain the needs and qualifications of every guest.
• Maintains a minimum closing ratio as set by the Property Manager
• Leads guests to vacant and / or model apartments and discusses the features and benefits that meet the needs of the guests.
• Consistently meets leasing goals set forth by Manager.
• Records all traffic in computer software program daily.
• Follows up with each guest a minimum of five times.
• Creates applicant files and processes applications.
• Verifies qualifications of applicants.
• Presents all applications to Manager for approval.
• Contacts applicants to confirm approval or denial of application.
• Schedules lease signings within 24 hours of approval.
• Ensures that applicants are set up properly in the computer, and that all monies are processed within 24 hours.
• Completes lease agreement and collects rental deposit.
• Inspects condition of premises periodically and arranges for necessary maintenance.
• Participates in any outside marketing events as required.
• Assists in mailing outreach.
• Distributes flyers and letters to residents if necessary.
• Shops competitive properties and assists manager in preparing a market comparison grid.
• Records all resident correspondence and submit to manager for review.
• Assists in promoting Fieldstone Properties' communities.
• Assists manager with any requested work to be done on the property.
• Promotes resident retention programs.
• Maintains courteous communications with residents, applicants and representatives of other companies.
• Adheres to federal and state Fair Housing Laws.
• Adheres to all company policies.
• Supports team in achieving the goals of the property.
• Maintains a "team spirit" and works well with the entire staff.
• Demonstrates flexibility with hours and days worked.
• Performs other related duties as assigned by management.

QUALIFICATIONS :

High school diploma or general education degree; or one to three months related experience and / or training; or equivalent combination of education and experience.

Sales and / or Customer Service experience required.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Computer Skills Required : Microsoft Office (Excel, Word, PowerPoint); Internet Software (Microsoft Outlook); Onesite RealPage

COMPETENCIES :

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions;

Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service;

Responds to requests for service and assistance; Meets commitments.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification;

Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs;

Presents numerical data effectively; Able to read and interpret written information.

• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity;

Promotes a harassment-free environment; Builds a diverse workforce.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically;

Upholds organizational values.

• Motivation - Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position;

Accepts responsibility for own actions; Follows through on commitments.

• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions;

Uses equipment and materials properly.

Attendance / Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time.

PHYSICAL DEMANDS AND WORK ENVIRONMENT :

• Regularly required to stand; walk and talk or hear
• Frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms.
• The employee must occasionally to lift and / or move up to 10 pounds
• Specific vision abilities required by this job include : Close vision, Distance vision; Color vision.
• Regularly exposed to outside weather conditions
• While performing the duties of this job, the noise level in the work environment is usually moderate
5 days ago