FT Selling Support Associate (Warehouse and Sales Floor)

Selling Support Associate Job Description

The Selling Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers.

Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor.

Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

Sample of tasks required of role :

STOCKROOM / WAREHOUSE :

Receive shipment and transfers

Notify Store Management when new product arrives

Scan cartons / transfers, verifying store information is correct

Communicate all discrepancies to Store Management

Process shipment / transfers according to Coach standards and timeframes

Organize and clean stock room daily; to include offsite / remote warehouse as applicable

Shift / organize product in the stockroom; react to sell through and make room for new product

Manage stock levels / product ownership in back-of-house and sales floor

Prepare and conduct regular cycle counts, as directed

Participate in store physical inventory counts, as scheduled

Maintain Company Loss Prevention standards SALES FLOOR :

Regularly analyze sales floor to assess replenishment needs

Replenish sales floor / assigned zone

React to sell through and execute visual merchandising needs.

Support sales floor activities, as directed

Effectively communicate information pertaining to price points, features / benefits, color and stock availability to multiple customers

Respond to customer requests confidently; partner with sales team or Store Management, when needed

Upkeep housekeeping standards Competencies required :

Drive For Results : Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented.

Steadfastly pushes self and others for results.

CASH WRAP and SALES FLOOR :

Greeting the customer with a smile and with eye contact and offering your name

Ask open ended questions to get to know the customers

Build the sale by suggesting products that meets customers needs

Interact genuinely and naturally with the customer

Read cues and determine customers’ needs

Conduct email / name capture, where permitted by law

Maintain accuracy when operating POS

Maintain cash wrap organization and cleanliness

Suggest multiple add ons and sell gift cards

Maintain cash and POS media accurately and in compliance with Coach policy

Create lasting impression by genuinely thanking customer and provide reason to return

Represent Coach brand appropriately

Additional Requirements :

Experience : 1- 3 years of previous sales experience, preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.

Education : High school diploma or equivalent; college degree preferred.

Technical : Knowledge of cash register systems, basic computer skills (including the ability to use iPad / laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.

Physical : Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room;

climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product / cartons up to 50 pounds to process product shipment / transfers

Schedule : Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic.