Case Manager

Office Manager / Case Manager

Location : Lakewood, CO

Responsibilities and outcomes :

• Case management :
• Conducts thorough Case Management Needs Assessment in KIPU and consistently re-screens for additional needs.
• Consultative financial counseling at intake and throughout treatment in support of client
• Provide professional case management services that facilitate coordination, communication, and collaboration with clients, providers, ancillary services, and others in order to achieve goals that maximize positive client outcomes based upon individual assessments of clients’ needs.
• Produces and ensures high quality and accurate case management documentation within 24 hours of service.
• Liaise with clinical and outreach throughout episode of care and identify and implement the appropriate aftercare plan.
• Connects clients with community support and resources before, during, and after treatment.
• Supports clients with additional life skills resources and training where appropriate.
• Provides 25 hours per week of billable Case Management services.
• Facilitates consistent communication with family members, significant others, and fiduciaries.
• Maintains high client and family satisfaction rates, as evidenced by a strong net promoter score and / or client experience surveys.
• Maintains a working knowledge of and accountability to the policies and procedures of the facility.
• Provides transportation as needed to and from sober livings and to occasional appointments during the treatment day.
• Assists clients with ordering, payment, and picking up medications from the pharmacy as needed;
• ensures clients are following medication protocols.
• Secures medications and observes client self-administration at the center during business hours.
• Partners with psychiatrist and primary therapists to ensure clients are seen by the psychiatrists.
• Supervises UA and ensures adherence to drug testing policies and procedures.
• Cross-trained on Office Manager duties
• Completes other duties and tasks as assigned.
• Office Management
• Enter drug screen details into Millennium
• Order and send new screen devices as needed
• Perform chart checks and support in notifying staff for making corrections
• Support overall compliance
• Support in data collection and reporting
• Support completion and entering of client surveys and assessments
• Support daily update of census spreadsheet
• Engage in bi-weekly office management meetings
• Maintain a warm, welcoming, clean, and safe environment for all
• Ensure office supply needs are being met
• Communicate effectively through clinical, admissions, billing, and case management departments
• Intakes
• Send welcome emails to new clients
• Set client up on KIPU Portal
• Send documents and set time, as needed, to help client complete them
• Complete orientation with new clients so they feel comfortable in the space
• Schedule clients for biopsychosocial assessments
• Set up clients in Millennium
• Enter DACODs into state database
• Order swab kit and breathalyzers

Requirements

Core capabilities and experience desired for this specific role :

• 1 or more years providing chemical dependency and / or mental health case management preferred.
• Ideally 2 or more years office management experience in a professional setting
• You have amazing customer service, computer and organizational skills.
• Familiarity with local community resources
• Minimum two years freedom from chemical use problems
• High School Diploma or Equivalent
• Excellent leadership and interpersonal skills·
• Strong and clear communication skills· Strong initiative and very resourceful in creating and finding ways to get things done.
• Solid team-player·
• Punctual with meetings and project timelines·
• Familiar with EHR software,

Microsoft suite and basic computer skills

Compensation : This is an hourly position. Range DOE 20.00 / hr-25.00 / hr , generous PTO, 10 paid holidays, medical, dental, vision, accident, and mental health stipend as well as the opportunity to participate in 401K.

AspenRidge recovery is a behavioral health agency regulated by The Joint Commission and the Office of Behavioral Health as such we follow their recommendations for vaccinations as well as requirements for background verification to include criminal history, education, license, and certification.

AspenRidge Recovery recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our organization.

No applicant shall be discriminated against in any terms, conditions, or privileges of employment or otherwise be discriminated against because of the individual's race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity or veteran status.

AspenRidge Recovery complies with the Americans with Disabilities Act and will make reasonable accommodations.