SCHEDULER

Job Description

Job Description

Radiology Associates leads the Eastern Central Florida area in patient care and medical imaging. Providing our patients with the highest quality imaging services using state-of-the- art technology in a caring, comfortable, and professional setting.

We understand that our employees are the key to creating an exceptional patient experience, in turn, fostering a positive and purposeful work environment.

When you become a part of Radiology Associates, you will be a part of an elite team working in a facility awarded Breast Imaging Center of Excellence by the American College of Radiology .

This is a wonderful opportunity for someone looking for growth, stability, or just looking to join an exceptional team! We are dedicated to building a diverse community that recognizes employee contributions;

where employees feel they are valued with a sense of belonging that appreciates different perspectives and ideas.

Thank you for your interest in pursuing a career opportunity with Radiology Associates!

Radiology Associates is looking for a full-time Scheduler for a fast-paced outpatient imaging center. The incumbent will provide quality customer service while obtaining and entering accurate demographic and insurance information into our RIS system for our patients.

What you’ll get to do :

• Receive inbound calls from patients and physician offices, and schedule requested exams.
• Make outgoing calls to patients to schedule requested exams whose orders were faxed or sent via electronic requisition.
• Provide exceptional customer service to all callers.
• Handles initial scheduling inquiries and problems via the telephone.
• Resolve caller issues, which may require research and / or troubleshooting
• Receive telephone calls, which are non-routine and require deviation from standard screens, scripts, and procedures.
• Other duties as assigned.

What you will need to be successful :

• High School Diploma or GED
• A minimum of one-year related medical office experience a plus
• Knowledge of medical terminology a plus
• Call center experience a plus
• Intermediate computer and customer service skills a must
• Great organizational skills, and ability to multitask
• Excellent written and verbal communication skills
• Understanding of Medicare, Medicaid, private insurance, HMOs and PPOs is a plus.

As an employee you will enjoy :

• Affordable Medical, Dental and Vison
• Employee Assistance Program (EAP)
• Paid Time Off
• Paid Holidays
• Paid Life and AD&D Insurance
• Travel Assist and Identity Theft Assistance
• Employee Recognition
• 401K Program
• Employee referral bonus program

We are an equal opportunity employer and comply with federal, state and local anti-discrimination laws, regulations and ordinances.

We are a Drug-Free and Tobacco-Free Workplace

This Organization Participates in E-Verify