Title : AWS Connect Developer
Location : Woodlawn, MD (REMOTE)
Duration : Long Term
Skills Requirements :
- Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field
- Experience working with large enterprise framework
- Hands-on experience working with AWS Cloud platform
- Hands-on experience working with Amazon Connect
- Experience using Node.js, Python or Java for development
- Experience in designing call routing & messaging
- Excellent interpersonal and communication skills
- Must be able to obtain and maintain a Public Trust. Contract requirement.
FACTORS TO HELP YOU SHINE (Required Skills)
- Knowledge or experience with CCaaS with Artificial Intelligence (AI) strategies and solutions.
- Knowledge and experience with integrating Pega workflows with CCaaS.
- Knowledge and experience with building reports and dashboards preferably with Tableau.
- Solid AWS Cloud and AWS Connect Developer experience.
- Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat.
- Experience with process flow documentation creation.
- Strong verbal and written communication skills.
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