Busiiness Analyst

Job Description

The advanced business analyst is a member of a full lifecycle agile development team. The candidate will work directly with subject matter experts (SME) and other stakeholders to translate strategic and operational needs into actionable requirements, conducting thorough user needs assessments, and documenting results in accordance with departmental methodologies and standards. The candidate must have experience in developing working relationships with business office staff and maintaining those relationships through collaboration and teamwork. They will partner with stakeholders to assess feasibility, conduct impact analyses, and prioritize demands based on business value, strategic alignment, and resource constraints. The candidate will be responsible for working with the customer on high level requirements gathering, obtaining project cost estimates, business, cases, use cases, test cases, and other documentation as needed. The candidate will conduct comprehensive business needs assessments and guide solution design processes that meet organizational objectives. They will participate in the analysis of business and technology demands from ideation through project approval. Additionally, the role includes preparing comprehensive documentation to support funding decisions, developing specifications, and ensuring a shared understanding among technical and customer-facing staff.

5 Education

Bachelor’s degree or master’s degree in Business Administration, Communication, Information Systems, or other related field is required. Equivalent work experience may substitute for the educational requirement.

Certification in any of the following desired but not required : Certified Scrum Master (CSM), Certified Scrum Owner (CSO), CBAP, PMI-PBA, PMI-ACP, PMP, ITIL.

6 Experience

1.     A minimum of f ive years of business process analysis and systems analysis is required.

2.     Proficiency in process mapping / modeling with tools such as Visio is required.

3.     Proficiency in Microsoft Office Suite, particularly Excel, Word, PowerPoint, required.

4.     Experience working with M icrosoft DevOps is highly desired.

5.     Knowledge of Rules 60GG-1 – 60GG-5, Florida Administrative Code, is desired.

6.     Knowledge of data migration is r equired .

7.     Knowledge of change and release management is desired.

8.     Knowledge of testing and quality assurance tools and techniques is desired.

9.     Preference will be given to candidates with agile project experience and use of Azure DevOps to manage user requirements and backlogs.

7 Primary Job Duties / Tasks

The activities the candidate will be tasked with include, but are not limited to the following :

1.     Research and understand FDOT business processes and their inter-relationships. Document and diagram business and system processes and dependencies between them.

2.     Collaborate with technical and functional teams to develop technical specifications, use cases, and business rules.

3.     Plan and implement testing (e.g., regression, functional, data validation, system integration, load, or performance tests) for new and existing functionality.

4.     Gather and document goals and objectives related to business strategy and help document them as requirements for the application, infrastructure, and development plans.

5.     Assist in the business process redesign and documentation as needed to support ongoing remediation, modernization, and migration efforts in the enterprise environment.

6.     Understand technical problems and solutions in relation to the current, as well as the future business environment. Must be able to suggest plans to integrate new and existing processes.

7.     Identify processes for improvement, document existing processes, identify and analyze gaps between current processes and the desired state, design new processes, develop process performance measures and plan the transition to a new process.

8.     Document business cases and feasibility studies. Facilitate work sessions to elicit and prioritize remediation, modernization, and migration requirements.

9.     Evaluate critical information gathered from multiple resources. Summarize detailed data into executive level formats as well as breaking down aggregate information into meaningful pieces.

10.   Assess and analyze demand patterns to identify trends, recurring requests, and evaluate feasibility against technical capabilities and constraints

11.   Categorize and prioritize demands by type, urgency, complexity, business impact, and strategic alignment using established scoring criteria

12.   Prepare comprehensive documentation to support funding decisions, including business cases, cost-benefit analyses, risk assessments, and presentation materials.

8 Job Specific Knowledge, Skills, and Abilities (KSAs)

The submitted candidate must be able to apply specific knowledge, skills, and abilities in the following areas :

1.     Ability to perform detailed research, business analysis, as-is and to-be analysis, process modeling. Use of software tools is required and include, but are not limited to, MS Word, MS PowerPoint, MS Excel, and Visio. C ertified Business Analysis Professional (CBAP) or Certified Scrum Master (C SM ) is highly desired.

2.     Ability to perform System Analysis & Design using a variety of modeling methodologies and techniques. Knowledge of the software development lifecycle (SLDC).

3.     Ability to expertly facilitate workshops and meetings with stakeholders.

4.     Excellent Technical knowledge and understanding of IT infrastructure and software development practices and techniques.

5.     Knowledge of State of Florida Project Management Rule 60GG-1. Ability to apply principles and techniques in the Project Management Body of Knowledge (PMBOK).

6.     Knowledge and experience leveraging both IT solutions and business process improvements.

7.     Ability to produce legible and complete functional documentation in a way that thoroughly captures business processes and inputs / outputs of the applications.

8.     Ability to work effectively with users and a project team, to identify and document requirements for the maintenance, enhancement, modernization, remediation, or development of computer application systems, including technical overviews and context diagrams.

9.     Ability to interpret and communicate technical information related to computer programming and data processing, both verbally and in writing.

10.   Knowledge of the ideologies, techniques, and tools for quality assurance and control, and the ability to put those into practice.

11.   Ability to produce legible and complete functional documentation in a way that thoroughly captures business processes and inputs / outputs of the applications.

12.   Ability to analyze and accurately and completely define processes and workflows to design efficient information solutions, including missing or duplicate functionality in existing applications.

13.   Skill in developing business cases and supporting documentation, performing data analysis, and conducting performance metrics reporting.

Additional :

14.   Advanced skills with Microsoft products : SharePoint, Teams, Word, Excel, PowerPoint, Power BI, DevOPS, and Project.

15.   Ability to relate to stakeholders’ needs, document their requirements, and perform duties in the absence of staff.

16.   Ability to receive and give constructive criticism and maintain effective work relationships with others.

17.   Ability to adjust to changing demands in a dynamic environment with diverse work assignments.

9 General Knowledge Skills and Abilities (KSAs) :

The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas :

1.  Initiative : Must be able to comprehend assignments, organize workload, and meet deadlines with little direction. Must be able to monitor and analyze situations to determine the next step.

2. Communication : Can clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e., project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.

3. Customer Service : Works well with clients and customers (i.e., business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.

4. Decision Making : Makes sound, well-informed, and objective decisions utilizing critical thinking skills and analysis.

5. Flexibility : is open to change, new processes (or process improvement), and new information. Can adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others.

6. Interpersonal : Shows friendliness, courtesy, understanding, and politeness to others

7. Leadership : Motivates, encourages, and challenges others. Can adapt leadership styles in a variety of situations.

8. Problem Solving : Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly.

9. Team Building : Encourages, inspires, and guides others toward accomplishing the common goal as an equal member of the team.

10. Quality Assurance : Knowledge of the ideologies, techniques and tools for quality assurance and control. The ability to put the ideologies, techniques, and tools into practice.

Requirements

Qualifications Type Category Qualification Description Competency Required Skills Others Help desk support Help desk Novice (1-3 Years) No Skills Others Communication skills both verbal and written Novice (1-3 Years) No