Manager, Customer Development, NY

Manager, Customer Development, NY

Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.

Location : New York, NY, US, Remote

Careers that unlock the magic of human connection

Pernod Ricard is a global premium spirits and wine company. We’re the team behind leading brands such as ABSOLUT Vodka, Jameson Irish Whiskey, Malibu, Kahlúa Liqueur, Beefeater Gin, and Avión Tequila, as well as many more superior wines and exquisite champagnes!

Working at Pernod Ricard is all about igniting conviviality in all that we do. Derived from the French word, convivialité it means human connection, authenticity, friendly, and jovial.

Here, we are team players, dream makers, trailblazers, movers and (cocktail) shakers.

The salary range for this role, based in New York is $87,280.00 to $109,100.00. The range will vary if outside of this location.

Position Summary

The Customer Development Manager plays a critical role in our mission to leverage the power of the complete portfolio to beat the market, ensuring that our customers have the right spirit to match every moment of conviviality.

This position reports directly to the Senior Manager, Customer Development.

Major Responsibilities / Accountabilities

• Drive total portfolio penetration and velocity year-round by acting as a consultative advisor to designated on-premise accounts :
• Call on assigned 80 accounts with regular frequency and act as their main PR USA point of contact.
• Lead customer meetings as a consultative partner through understanding their business processes, plans, needs and how the full PR portfolio can play in their outlet.
• Execute monthly and quarterly programs per guidance from market’s Sales Leadership; activate brand-specific programs based on key priority periods with trade & consumers, including samplings.
• Drive menus / features year-round with channel-specific trade & consumer programming.
• Thoughtfully increase brand visibility with POS in key accounts.

Create and maintain relationships with key stakeholders and local trade within account universe and geographic area :

• Act as market liaison between PR USA brands and trade / consumers.
• Maintain and grow a diverse trade network in assigned geographic area.
• Collaborate with PR USA trade education partners to drive trade education in support of broader PR brand building among the trade.
• Maintain broad awareness of industry, on-premise channel, and category trends.
• Collaborate with local Distributors to ensure customer follow-through and support.
• Identify and act on new opportunities in market for portfolio growth opportunities.
• Serve as a product knowledge expert for PRUSA brands across the full portfolio including upcoming innovations.

Uphold responsibility for key administrative, financial, and operational tasks, including :

• Management of assigned portfolio / brand activation budgets and assigned T&E budgets.
• Management of POS materials and preparation of POS orders in-time with POS cycles.
• Support of PR USA and Distributor teams for essential distributor meetings and market work.
• Tracking of key customer and distributor meetings and deadlines for quarterly / annual plans.
• Overseeing tracking of activation-oriented budgets and spend within limits.

Job Requirements

• Education : Bachelor’s degree preferred.
• Experience / Background : Minimum 2-3 years of work experience in relevant sales capacity, preferably in alcohol beverage or consumer goods industry.
• Travel : This position may travel up to 30% of the time.
• Schedule Flexibility : Able to work evenings and weekends as required by account universe.

Required Competencies

• Strong relationship-building skills with internal and external partners.
• Excellent verbal and written communication skills.
• Strong financial and business acumen.
• Ability to anticipate needs of key customers and distributor partners.
• Strong proficiency in problem solving, prioritization, and the ability to multitask.
• Demonstrated ability to influence and collaborate with stakeholders at all levels.
• Strong attention to detail.
• Effective budget management capabilities.

When you join Pernod Ricard, you’ll experience a workplace that is rich in heritage, driven by our iconic brands and a long-standing commitment to sustainability, safety, and giving back to the people and communities where we work.

Pernod Ricard USA is an Equal Opportunity Employer. It employs qualified individuals based solely on ability, training, and experience, and does not discriminate based upon actual or perceived race, color, religion, sex, age, disability, national origin, citizenship, marital status, sexual orientation, gender identity, genetic information, military service or any other classification protected by law.

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